Network Support Specialist

4 tygodni temu


Kraków, Lesser Poland Cisco Pełny etat

Job Summary:

Cisco is seeking a highly skilled Network Support Specialist to join our team. As a trusted technical authority, you will work with global customers and partners to tackle complex technical issues.

Key Responsibilities:

  • Provide technical support to customers and partners via phone, email, and on-site visits.
  • Collaborate with engineering teams to improve product quality and troubleshoot complex issues.
  • Contribute to Cisco's knowledge base and troubleshooting guides.
  • Develop and maintain technical documentation and training materials.
  • Participate in cross-functional teams to drive business growth and customer satisfaction.

Requirements:

  • Three or more years of experience in technical support and network security.
  • CCNP-level knowledge of networking and network security.
  • Strong troubleshooting skills and ability to analyze complex technical issues.
  • Excellent communication and interpersonal skills.
  • Proficient in English, written and spoken.

Preferred Qualifications:

  • Advanced Linux skills and experience with scripting languages.
  • Relevant industry certification and experience with Cisco Security Products.
  • Strong presentation and training skills.

About Cisco:

Cisco is a leading provider of networking and security solutions. We are committed to helping our customers succeed in a rapidly changing world.



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