Network Support Specialist

1 miesiąc temu

Kraków, Lesser Poland Cisco Pełny etat

About the Role

We're seeking a skilled Network Support Specialist to join our team at Cisco. As a Network Support Specialist, you'll be responsible for providing timely and effective support to our customers and internal teams. This includes interacting with customers via online-chat, email, and phone, taking ownership of technical issues, and working with cross-functional teams to document problem definitions, troubleshooting procedures, and resolution steps.

Responsibilities

  • Provide technical support to customers and internal teams via online-chat, email, and phone.
  • Take ownership of technical issues and work with cross-functional teams to resolve them.
  • Document problem definitions, troubleshooting procedures, and resolution steps.
  • Active participation in 24x7 Support Coverage model.
  • Identify process & workflows ripe for improvement or automation.

Requirements

  • A standout "customer first" attitude.
  • Bachelor's degree in Computer Science or a related field, or equivalent working experience.
  • At least 3-5 years working in a customer-facing role support organization.
  • Expert understanding of network and application protocols (Cisco/Juniper certification strongly preferred).
  • Experience with Cloud/SaaS software products is highly desirable.
  • Strong understanding of ISP, CDN, and cloud service provider networks.
  • Strong understanding of web technologies and VoIP applications.
  • Hands on experience with hypervisors such as KVM, VMware, Hyper-V, and VirtualBox.
  • Hands on experience with container administration tools such as docker and kubernetes.
  • Knowledge of at least one computer language and programming framework desirable, JavaScript and Python are a plus.
  • Working knowledge in security, authentication, permissions, SSO.
  • Experience in administering Linux based operating systems.
  • Experience in technical writing is a plus.
  • Ability to prioritize & complete tasks in a timely fashion.
  • Ability to communicate clearly and concisely to technical and non-technical users.
  • Proven troubleshooting and problem-solving skills.

About Cisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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