Network Support Specialist

9 godzin temu


Kraków, Lesser Poland Cisco Pełny etat

Job Summary

We are seeking a skilled Network Support Engineer to join our team in Krakow, Poland. As a Network Support Engineer, you will be responsible for providing technical support to our customers around the world, troubleshooting complex network issues, and collaborating with our customers to resolve problems.

Key Responsibilities

  • Provide technical support to customers via email, phone, and Webex
  • Troubleshoot complex network issues and collaborate with customers to resolve problems
  • Stay up-to-date with the latest technology trends and advancements in the field of software-defined, self-orchestrating, self-optimizing networks and solutions technology
  • Author case studies and troubleshooting guides, train junior engineers, and help them fuel their full potential
  • Work with customers across the globe from different cultural, gender, lingual, and technical backgrounds

Requirements

  • Problem-solving skills and proven troubleshooting experience
  • Exposure to Call Control: Cisco Unified Communications Manager
  • Understanding of Voice over IP (VoIP) technologies and protocols such as SIP, H.323, and MGCP
  • Understanding of networking concepts, including LAN/WAN, QoS, VLANs, and IP addressing
  • Experience with Cisco routers, switches, and voice gateways
  • Knowledge of security practices related to voice and video communications
  • Analog/digital interfaces
  • Media and signaling transport: RTP/SRTP; UDP/TCP/TLS
  • Log Analysis (SIP/PRT/Wireshark/Http log/Fiddler)
  • CCNP Collaboration is highly desired
  • Excellent communication skills
  • Education: Bachelor or Master's in Engineering/Computer Science or equivalent experience
  • Experience in technical support (TAC) or similar job role


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