Network Support Specialist

1 dzień temu


Kraków, Lesser Poland Cisco Pełny etat
Job Title: Network Support Engineer

Located in Krakow, Poland, this position typically follows a standard 08:00 – 16:00 schedule, but depending on necessity it may require working in a later shift, extending up to 6 hours into the evening.

About the Role

As a Network Support Engineer, you will be a trusted technical authority and guide your customers in solving problems of highly sophisticated issues in their systems, solutions or networks.

You will deliver a superb experience in difficult situations, collaborating with your customers over e-mail, phone, Webex.

You will be the first to lay hands on the latest and greatest in the field of software defined, self-orchestrating, self-optimizing networks and solutions technology space.

You will be encouraged to be creative, having the freedom to change the way you and the team work.

You will author case studies and troubleshooting guides, train junior engineers and help them fuel their full potential.

You will work with our customers across the globe from different cultural, gender, lingual and technical backgrounds.

Requirements
  • Problem solver and proven troubleshooting skills.
  • Exposure to Call Control: Cisco Unified Communications Manager.
  • Understanding of Voice over IP (VoIP) technologies and protocols such as SIP, H.323, and MGCP.
  • Understanding of networking concepts, including LAN/WAN, QoS, VLANs, and IP addressing.
  • Experience with Cisco routers, switches, and voice gateways.
  • Knowledge of security practices related to voice and video communications.
  • Analog /digital interfaces.
  • Media and signaling transport: RTP/SRTP; UDP/TCP/TLS.
  • Log Analysis (SIP/PRT/Wireshark/Http log/Fiddler).
  • CCNP Collaboration is highly desired.
  • Excellent communication skills,
  • Education: You are Bachelor or Master's in Engineering/ Computer Science or have equivalent experience.
  • Experience in technical support (TAC) or similar job role.


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