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Aftermarket Service Quality Specialist

2 tygodni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

Job Summary

We are seeking a skilled Software Aftermarket Failure Analysis Engineer to join our team at ThunderSoft Europe in Warsaw, Poland.

The ideal candidate will have experience in testing with a focus on modem or field testing. Knowledge of telecom networks in Spain and Germany is highly valued.

As a key member of our after-sales team, you will work closely with the local team to resolve issues efficiently. Your strong test design skills will enable you to create effective local test scenarios and conduct stress tests based on user feedback.

We are looking for someone who can collaborate effectively with our R&D department, provide accurate logs, and support quick issue resolution.

Responsibilities:

  • Follow up on after-sales issues in Spain and work with the local team
  • Verify R&D solutions locally considering user habits and network conditions
  • Support local service stations in testing during the EWP project
  • Handle assigned tasks and collaborate with the after-sales team

Requirements:

  • Experience in testing with a focus on modem or field testing
  • Knowledge of telecom networks in Spain and Germany
  • Strong test design skills
  • Fluent Chinese preferred good English required for coordination with HQ and local teams
  • Willingness to travel for work having a private car and driver's license is a plus

Why Work with Us:

  • Diverse and dynamic work environment
  • Opportunities for professional growth and development
  • Chance to work on exciting projects and contribute to the success of our customers