Quality Assurance Specialist Lead

5 dni temu


Warszawa, Mazovia, Polska transcosmos Information System Ltd. Pełny etat

Job Overview

We are seeking a Quality Assurance Specialist Lead to join our team at transcosmos Information System Ltd.

Job Description:

The Quality Assurance Specialist Lead will be responsible for ensuring the highest level of quality in our customer service operations.

Key Responsibilities:

  • Verify call/chat/email handling results by measuring skills in use of scripts, product knowledge, service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
  • Provide coaching, training, and development to contact centre agents along with Team Leader.
  • Analyse quality and performance trends to provide recommendations for improvement.
  • Oversee quality assurance including contact monitoring, evaluation, and calibration scoring.
  • Provides feedback to management by monitoring contacts, participating in help sessions.
  • Ensure team awareness regarding all processes, procedures, and technical documentation relevant to the department.

Skill Requirements:

  • Excellent written and verbal communication.
  • Good understanding of the system actively used by the service.
  • Ability to apply creativity to solutions.
  • Good attention to details - expansively and view situations from multiple perspectives.

Technical Skills:

  • Good Knowledge of Microsoft Office products.

Behavioral Traits:

  • Working Collaboratively.
  • Accountability.
  • Adaptability.
  • Initiative: Being proactive.
  • Planning & Organizing.

Qualifications:

  • At least High school diploma or equivalent, College level preferred.
  • Previous experience in BPO and Customer Service and/or technical account.
  • Have a proven track record demonstrating the skills and qualities outlined in this document.

Languages:

Good communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels.



  • Warszawa, Mazovia, Polska Luxoft Poland Pełny etat

    Luxoft Poland is looking for a Quality Assurance Lead to oversee the quality of our software products.About the RoleThe successful candidate will be responsible for ensuring the highest ethical standards in software development and testing.As a Quality Assurance Lead, you will lead a team of engineers in designing, implementing, and testing automated...


  • Warszawa, Mazovia, Polska Infinity Quest Pełny etat

    About the Role:We are seeking a skilled Software Quality Assurance Specialist to join our team at Infinity Quest. In this role, you will be responsible for ensuring the highest quality of our software products through thorough testing and quality assurance processes.As a Software Quality Assurance Specialist, you will design and implement automated testing...


  • Warszawa, Mazovia, Polska JumpStart Inc. Pełny etat

    About JumpStart Inc.JumpStart Inc. is a platform that revolutionizes the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company plays a vital role in mitigating America's healthcare staffing shortages. By offering the opportunity to work as much or...


  • Warszawa, Mazovia, Polska NielsenIQ Pełny etat

    At NielsenIQ, we are committed to delivering high-quality data solutions to our clients. As a Data Quality Assurance Specialist, you will play a crucial role in ensuring the accuracy and reliability of our data products.About the RoleThis position is responsible for conducting quality checks on incoming data to ensure it meets our standards.You will work...


  • Warszawa, Mazovia, Polska Global Payments Pełny etat

    Job DescriptionWe are seeking a skilled Quality Assurance Specialist to join our team. The ideal candidate will have a strong understanding of testing principles and methodologies, as well as experience with automated testing tools.Design and execute test plans to ensure the quality of software applicationsAnalyze and report on test results, identifying...


  • Warszawa, Mazovia, Polska Testroniclabs Pełny etat

    Company OverviewWe are Testroniclabs, a leading provider of localization services in the gaming industry. Our team is passionate about delivering high-quality games to audiences worldwide. As a Localization Quality Assurance Specialist, you will play a crucial role in ensuring the accuracy and cultural relevance of our games.


  • Warszawa, Mazovia, Polska Madiff Pełny etat

    We are seeking a skilled Quality Assurance Specialist to ensure the highest quality of our software solutions. In this role, you will be responsible for designing and executing comprehensive test strategies, identifying and reporting defects, and collaborating closely with developers and business stakeholders to enhance product quality.Main...


  • Warszawa, Mazovia, Polska Endava Limited Pełny etat

    Job OverviewAs a Senior Quality Assurance Specialist, you will work with project teams to ensure the functionality, performance, and reliability of applications before deployment. You will also be responsible for developing and maintaining automated testing scripts to cover business and technical requirements.Key responsibilities include:Experience in...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    TN Poland is a dynamic company that offers exciting opportunities for professionals who share our passion for quality and excellence. As a Software Quality Assurance Specialist, you will play a key role in ensuring the highest standards of software testing and quality assurance.Key Responsibilities:You will be responsible for managing email contact with...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    Lionbridge Poland seeks a skilled Software Quality Assurance Specialist to join our team in Warsaw. This role involves testing software and hardware requirements, executing functional and localization tests, and reporting errors.Key Responsibilities:Review software/hardware requirements;Execute functional and localization tests;Report errors according to...


  • Warszawa, Mazovia, Polska Amadeus Pełny etat

    Job DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our development team, you will be responsible for ensuring the quality and reliability of our software products.Your primary focus will be on designing and executing tests to identify defects and ensure that our products meet the required...


  • Warszawa, Mazovia, Polska Mindbox S.A. Pełny etat

    Job DescriptionAs a Senior Software Quality Assurance Specialist at Mindbox S.A., you will be responsible for defining and implementing testing strategies, principles, and best practices to ensure exceptional user experiences. You will work directly with clients and internal teams to deliver high-quality software products.Key ResponsibilitiesDevelop and lead...


  • Warszawa, Mazovia, Polska Testroniclabs Pełny etat

    Do you want to take your gaming experience to the next level? Are you passionate about language and culture? We're looking for a Gaming Industry Quality Assurance Specialist to join our team at Testroniclabs!As a Gaming Industry Quality Assurance Specialist, you'll play a critical role in ensuring that our games meet the highest standards of quality and...


  • Warszawa, Mazovia, Polska Dover Corporation Pełny etat

    We are seeking a skilled Quality Assurance Specialist to join our team at Solaris Laser, part of Markem-Imaje.About the Role:The successful candidate will be responsible for implementing our quality policy by ensuring high-quality products and monitoring supplier compliance with quality standards.Main Responsibilities:Conduct quality inspections of...


  • Warszawa, Mazovia, Polska careersinpoland Pełny etat

    At careersinpoland, we are looking for a highly skilled Game Quality Assurance Specialist to join our Localization Quality Assurance department.About the RoleThis position involves being responsible for finding and correcting any translation errors, spelling mistakes, and ambiguities in our games. Additionally, you will be checking the game's tone and style,...


  • Warszawa, Mazovia, Polska OpenNet (Allegro Group) Praca zdalna Freelance Pełny etat

    Contractor Linguistic Quality Assurance Specialist (Slovak)We are part of Allegro. As a Linguistic Quality Assurance Specialist, you will be involved in the Translation Quality Assurance (TQA) program enabling the expansion of Allegro.pl services into the foreign markets.We are looking for people with:Native or C2 knowledge of SlovakPolish B1 levelExperience...

  • Quality Assurance

    7 dni temu


    Warszawa, Mazovia, Polska TN Poland Pełny etat

    We are looking for a Quality Assurance & Complaint Management Lead who can develop and execute strategies for complaint handling in EMEA and serve as a partner with affiliates and distributor markets to best support internal and external customers in relation to product complaints.The ideal candidate will have 2 years of experience as a direct people...


  • Warszawa, Mazovia, Polska Testronic Pełny etat

    We are looking for a skilled Localization Quality Assurance Specialist to join our team at Testronic. As a member of our Localization Quality Assurance department, you will be responsible for ensuring the highest quality of games for our global audience.About the RoleThe primary responsibility of this position is to conduct thorough checks on game...


  • Warszawa, Mazovia, Polska Testronic Pełny etat

    Job DescriptionWe are seeking a skilled Quality Assurance Specialist to join our team at Testronic. As a key member of our Localization Quality Assurance department, you will be responsible for ensuring the highest quality of our games' translations, audio, text, and cultural correctness.Your primary duties will include:Finding and correcting translation...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    Job OverviewThe Quality Assurance Engineer will be responsible for ensuring the quality of our mobile applications and IoT devices. This involves testing mobile apps, maintaining our device lab, creating and managing comprehensive test suites, and collaborating with cross-functional teams to drive product improvement.This role requires strong technical...