HR Services Team Lead

4 tygodni temu

Warszawa, Mazovia, Polska Equinix Pełny etat

About the Role

Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. As a key member of our HR Services team, you will play a critical role in ensuring the delivery of high-quality HR services to our employees. The HR Services Team Lead will oversee the day-to-day administrative and operational support for a defined HR process area, ensuring a quality employee experience.

Key Responsibilities

  • Provide leadership to direct reports and build a highly capable team through the attraction, training, and development of skilled professionals.
  • Set tasks for the team, act as a subject matter expert for assigned process, and ensure that the team can deliver.
  • Manage the workload of assigned process team, ensuring that work is completed within set performance standards on timeliness, quality, and productivity.
  • Work seamlessly with HR Services leadership to build efficiencies into the entire team.
  • Actively participate in the creation, documentation, and end-to-end management of assigned process area.
  • Be accountable for data integrity in systems and perform appropriate and relevant audit controls for assigned process area.
  • Support, develop, and train team members on HR systems and processes for assigned process area.
  • Serve as a first point of escalation for team members to resolve complex issues for assigned process area.

Process Improvement

  • Participate in the project management of key projects impacting assigned process area.
  • Analyze key performance data to recommend and implement continuous process improvements for assigned global HR Services tier team and processes.
  • Ensure consolidation and consistency of key HR processes and practices globally for assigned process area, mindful of statutory and valid local intricacies.
  • Actively participate in the development and implementation of both new and/or changes to policies and programs, including systems testing for assigned process area.
  • Develop effective communication and education materials for employees, ensuring the delivery of timely and accurate information to employees for assigned process area.

Requirements

  • Proven years of progressive experience, with proven years of relevant leadership experience managing a shared services or HR Operations team.
  • Experience in standardizing/re-engineering HR processes that can help build scale at a global level.
  • Exceptional communication skills, impeccable customer service skills, and a positive attitude in challenging situations; ability to communicate effectively and work with confidential and sensitive information at all levels of a large, complex organization.
  • Experience of HR Operations and developing KPIs and SLAs to enhance service delivery. Solid HR functional experience and previous HR Shared Services experience or experience answering employee queries in a fast-paced environment.
  • Must possess good influencing skills, conflict management, and resolution skills.
  • Experience in managing virtual, cross-cultural teams.
  • Strong analytical skills, initiative, and ingenuity to solve complex problems and implement remedial measures.
  • Must be able to exercise judgment and independently determine and take appropriate action within defined HR policies and procedures.
  • Ability to work independently with minimal guidance/direction. Exercises latitude in determining objectives and approaches to assignment.
  • Excellent MS PowerPoint and Excel skills.

Preferred Experience

  • Agile/Lean Sigma/Six Sigma quality and process improvement experience.
  • Experience with Workday, ServiceNow HR Service delivery platforms.

About Equinix

  • Employment in a stable company with an established position in the market.
  • Possibility to work within a fast-growing world's 500 Fortune digital infrastructure company.
  • Challenging job in a dynamic, professional, international, and multicultural environment.
  • Possibility to participate in company-sponsored trainings package.
  • Employee Assistance Program – access to free counseling, legal, and financial consultations, and crisis intervention.
  • Paid employee referral program.
  • Opportunity to work in a supportive, inclusive environment with a People-Centric Culture.
  • Competitive salary and yearly bonus, as well as a well-defined career path shaped to the individual's career focus and priorities.
  • Attractive benefits package: premium private medical care, life, and accident insurance, employee stock program, Multisport card, lunch passes, celebration bonus.

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