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Technical Support Professional for Luxury Brands
1 tydzień temu
Job Position: Technical Support Professional for Luxury Brands
Job Overview:
We are seeking a highly skilled and experienced Technical Support Professional for Luxury Brands to join our team. As a Technical Support Professional, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and technical expertise.
Main Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing prompt and professional responses.
- Maintain accurate and detailed documentation of customer interactions, resolutions, and follow-ups in CRM systems.
- Analyze technical problems using analysis tools and provide possible solutions to customers.
- Collaborate with colleagues to enhance the overall customer experience and drive business growth.
- Stay updated on Gdziepracujemy's latest offerings, policies, and services to provide customers with accurate and timely information.
- Exhibit warmth and enthusiasm in every customer interaction, building trust and loyalty with our customers.
- Utilize your knowledge of automotive products and digital services to troubleshoot and resolve issues effectively.
- Support customers in using digital services at different touchpoints (e.g., mobile phones, vehicles, or websites).
