Global Customer Success Lead
2 tygodni temu
Job Description
We are seeking a Global Customer Success Lead to join our Global Customer Care and Experience organization. In this role, you will be responsible for leading a team of Customer Success Managers (CSMs) who work closely with our customers to ensure they achieve their desired outcomes from Equinix.
As a Global Customer Success Lead, you will develop and implement customer success strategies that align with our company's goals and objectives. You will also collaborate with cross-functional teams to deliver business outcomes and ensure seamless customer experiences.
The ideal candidate will have a strong background in customer success and account management, with experience leading cross-functional teams and collaborating with stakeholders to deliver business outcomes. If you are a strategic thinker with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity.
Responsibilities
- Lead a team of CSMs to drive Customer Success for our customers
- Develop and implement customer success strategies that align with company goals
- Collaborate with cross-functional teams to deliver business outcomes
- Manage customer satisfaction and retention through proactive issue resolution and escalation
- Monitor and analyze customer data to inform decision-making and strategy development
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