Global Customer Success Lead

2 tygodni temu


Warszawa, Mazovia, Polska Equinix Pełny etat

Job Description

We are seeking a Global Customer Success Lead to join our Global Customer Care and Experience organization. In this role, you will be responsible for leading a team of Customer Success Managers (CSMs) who work closely with our customers to ensure they achieve their desired outcomes from Equinix.

As a Global Customer Success Lead, you will develop and implement customer success strategies that align with our company's goals and objectives. You will also collaborate with cross-functional teams to deliver business outcomes and ensure seamless customer experiences.

The ideal candidate will have a strong background in customer success and account management, with experience leading cross-functional teams and collaborating with stakeholders to deliver business outcomes. If you are a strategic thinker with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity.

Responsibilities

  • Lead a team of CSMs to drive Customer Success for our customers
  • Develop and implement customer success strategies that align with company goals
  • Collaborate with cross-functional teams to deliver business outcomes
  • Manage customer satisfaction and retention through proactive issue resolution and escalation
  • Monitor and analyze customer data to inform decision-making and strategy development

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