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Technical Support Professional

1 tydzień temu


Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

At FIS:

We believe in being part of a team that is curious, motivated, and forward-thinking.

Our talented people empower us to deliver innovative solutions that meet the evolving needs of our clients.

We are committed to creating a workplace that is inclusive, diverse, and supports the well-being of all employees.

About the Role:

This full-time position involves providing exceptional customer support to our clients, ensuring their needs are met with efficiency and professionalism.

Main Responsibilities:

  1. Respond to client inquiries via various channels, resolving issues promptly and professionally.
  2. Collaborate with internal teams to identify and resolve product-related problems.
  3. Analyze client feedback to improve product quality and user experience.
  4. Develop and maintain strong relationships with clients to ensure long-term satisfaction.

Requirements:

  • Bachelor of Commerce/Business degree or equivalent experience.
  • Proven experience in customer-facing roles, preferably in the financial services industry.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.