P2P Resolution Expert
6 dni temu
We are seeking an experienced AP Analyst, Procure-to-Pay to join our team. As a key member of our Global Business Services (GBS) team, you will be responsible for resolving complex inquiries, managing escalations as a first instance, supporting the Team in request resolutions, and processing invoices. You will provide internal customers with support and guidance in the Procure to Pay process and deliver excellent customer service to employees and other parties.
Key Responsibilities
- Address all inquiries and/or complaints in a timely and professional manner.
- Ensure that SLA and KPIs are completed with the required quality and speed.
- Investigate and resolve P2P related issues and queries.
- Book invoices as assigned.
- Provide data for analysis to the local management.
- Recommend process improvements to generate efficiency and productivity.
Requirements
- Bachelor's degree in finance or similar field.
- 3 years of corporate experience in P2P (preferably AP) or Finance, additional Customer Service experience is a plus.
- Experience in an international environment preferred.
- Previous experience in SSC/GBS environment is an advantage.
- Experience with Oracle ERP preferred.
- Fluent in English.
About This Opportunity
This role requires a detail-oriented professional with an understanding of Procure to Pay (P2P) processes, systems, and policies. You should thrive in fast-paced environments and be proactive in identifying opportunities to streamline processes. Your organizational skills, accuracy, and ability to collaborate across teams make you an essential part of ensuring seamless financial operations.
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