German Customer Service Representative with Global Opportunities

4 dni temu

Wrocław, Województwo dolnośląskie, Polska THG Pełny etat

About Our Company

THG is a pioneering technology group, renowned for its innovative approach to taking brands directly to consumers. With a portfolio of leading brands and websites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, we empower our customers through our cutting-edge digital commerce ecosystem, THG Ingenuity.

We pride ourselves on being a fully integrated organisation, handling everything in-house from technology and content creation to e-commerce, marketing, manufacturing, product development, and logistics. This comprehensive approach enables us to realise our vision and maintain our leadership in the rapidly evolving global industry.

Job Overview

We are seeking an exceptional German-speaking customer service representative to join our team. As the first point of contact for our customers across prominent brands like Look Fantastic, My Protein, GlossyBox, and more, you will engage with clients in a professional and friendly manner, providing expert advice tailored to their needs.

Your responsibilities will include serving as the initial contact across multiple customer service platforms, offering expert product advice, and consistently meeting achievable department targets. You will also support customers with diverse queries ranging from skincare routines and makeup tips to nutritional guidance and protein intake.

Key Responsibilities:

  • Serve as the primary point of contact for customers across various platforms.
  • Provide expert product advice and solutions while maintaining excellent service quality.
  • Support customers with queries related to skincare, makeup, nutrition, fitness, or other topics.
  • Meet departmental targets and ensure high-quality interactions with every customer.

Requirements:

  • Strong written and verbal communication skills in German.
  • A positive attitude with a desire to learn and develop new skills.
  • A professional, approachable, and dedicated individual with a passion for delivering exceptional customer service.
  • Fluency in German, both written and spoken.

Benefits:

  • Competitive salary: €35,000 - €45,000 per annum (dependent on experience).
  • Staff discounts on THG brands.
  • Employee Saving Scheme.
  • Progression scheme aligned with our People Academy.
  • Internal Personal Development and Leadership plan.
  • Private Pension Scheme.
  • 25 days annual leave.
  • Birthday leave.
  • 2 days of volunteer leave.
  • Free parking.
  • Tech Scheme.

Diversity and Inclusion:

THG is committed to creating a diverse and inclusive environment, welcoming applications from all sections of the community.

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