Client Solutions Specialist

1 tydzień temu

Warszawa, Mazovia, Polska NielsenIQ Pełny etat

Job Summary

We are seeking a skilled Client Solutions Specialist to join our team at NielsenIQ. As a key member of our client-facing team, you will be responsible for building and maintaining strong relationships with our clients, providing tailored solutions to meet their specific needs.

Key Responsibilities:

  • Client Engagement: Serve as the primary operational contact for clients, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues.
  • Communication & Coordination: Effectively communicate with clients, coordinating calls and meetings as needed, in collaboration with the Customer Success and Sales Teams to ensure a clear and accurate exchange of information.
  • Requirement Gathering & Delivery: Collect client requirements, translate them into actionable internal work orders, set project timelines, and monitor progress through to successful delivery.
  • Collaboration with Operations Teams: Partner with various internal operations teams to troubleshoot and resolve client inquiries efficiently, ensuring a smooth and effective workflow.
  • High-Quality Solution Delivery: Ensure solutions are delivered to clients with precision, maintaining high standards of quality and meeting agreed-upon timelines.
  • Proactive Solution Development: Identify opportunities to enhance client data, suggesting improvements or new approaches that lead to more robust, cost-effective, and enduring database production for NielsenIQ.
  • Quality Assurance & Post-Production: Coordinate with Business-as-Usual (BAU) teams on post-production and pre-delivery quality checks, guaranteeing the highest level of service for clients.
  • Operational Meetings & Escalation Management: Participate in and coordinate operational, quality review, and escalation meetings with internal teams, maintaining alignment with Customer Success and Sales teams to address any client concerns.

Requirements:

  • 2+ years of experience working with corporate clients
  • Strong problem-solving and analytical skills, with the ability to understand client needs, interpret data, and translate insights into actionable solutions
  • Excellent communication skills, both written and verbal, with a client-centric mindset
  • Ability to work collaboratively across different teams and manage multiple projects effectively
  • Proactive attitude with a focus on continuous improvement and client satisfaction

What We Offer:

  • Convenient Schedule: We operate in a hybrid work system, with two days a week in the office and the remaining days from home
  • International Team: You'll work with a diverse, international team, interacting daily with colleagues and stakeholders from different countries
  • Skill Development: This role provides an exciting opportunity to develop expertise by working closely with diverse clients
  • Career Growth: As part of an international organization, you'll have access to various development programs and opportunities for relocation within other departments or even countries
  • Benefits Package: Our benefits package includes a Multisport card, private medical coverage, life insurance, and a Benefit platform to purchase cinema and theater tickets
  • Well-being: Your well-being is a priority, with access to an Employee Assistance Program (EAP) and additional days off
  • LinkedIn Learning: You'll receive free access to LinkedIn Learning, allowing you to develop new skills at your own pace

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