Senior Client Solutions Specialist

2 tygodni temu

Warszawa, Mazovia, Polska NielsenIQ Pełny etat

Job Description

As a Senior Client Solutions Specialist at NielsenIQ, you will be at the forefront of client interactions, serving as a key point of contact to provide tailored solutions that address client-specific needs. This role is focused on building and maintaining strong client relationships by working closely with internal teams at NielsenIQ to align strategies and deliver seamless solutions.

This role offers an exciting opportunity to work closely with diverse clients, enhancing their experience with NielsenIQ's solutions while ensuring high-quality service delivery.

Key Responsibilities:

  • Client Engagement: Serve as the primary operational contact for clients, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues.
  • Communication & Coordination: Effectively communicate with clients, coordinating calls and meetings as needed, in collaboration with the Customer Success and Sales Teams to ensure a clear and accurate exchange of information.
  • Requirement Gathering & Delivery: Collect client requirements, translate them into actionable internal work orders, set project timelines, and monitor progress through to successful delivery.
  • Collaboration with Operations Teams: Partner with various internal operations teams to troubleshoot and resolve client inquiries efficiently, ensuring a smooth and effective workflow.
  • High-Quality Solution Delivery: Ensure solutions are delivered to clients with precision, maintaining high standards of quality and meeting agreed-upon timelines.
  • Proactive Solution Development: Identify opportunities to enhance client data, suggesting improvements or new approaches that lead to more robust, cost-effective, and enduring database production for NielsenIQ.
  • Quality Assurance & Post-Production: Coordinate with Business-as-Usual (BAU) teams on post-production and pre-delivery quality checks, guaranteeing the highest level of service for clients.
  • Operational Meetings & Escalation Management: Participate in and coordinate operational, quality review, and escalation meetings with internal teams, maintaining alignment with Customer Success and Sales teams to address any client concerns.

What You'll Bring:

  • 2+ years of experience working with corporate clients
  • Strong problem-solving and analytical skills, with the ability to understand client needs, interpret data, and translate insights into actionable solutions
  • Excellent communication skills, both written and verbal, with a client-centric mindset
  • Ability to work collaboratively across different teams and manage multiple projects effectively
  • Proactive attitude with a focus on continuous improvement and client satisfaction

What We Offer:

  • Convenient Schedule: We operate in a hybrid work system, with two days a week in the office and the remaining days from home. This gives you the flexibility to work in the environment that suits you best. We also provide all the necessary equipment to ensure you can perform your duties effectively from home.
  • International Team: You'll work with a diverse, international team, interacting daily with colleagues and stakeholders from different countries. English will be your primary language, giving you the chance to work in a truly global environment
  • Skill Development: This role provides an exciting opportunity to develop expertise by working closely with diverse clients. You'll gain firsthand experience in understanding client needs, delivering tailored solutions, and managing complex projects, which will sharpen your analytical, communication, and client management skills.
  • Career Growth: As part of an international organization, you'll have access to various development programs and opportunities for relocation within other departments or even countries. Your growth matters to us, and we're committed to supporting your professional journey
  • Benefits Package: Our benefits package includes a Multisport card (paid partially by an employee and by NielsenIQ - optional), private medical coverage through Medicover, life insurance, and a Benefit platform to purchase cinema and theater tickets. You'll also have volunteer time off to contribute to causes that matter to you.
  • Well-being: Your well-being is a priority. Through our Employee Assistance Program (EAP), you have 24/7 access to confidential support whenever needed. We also offer additional days off and recognize significant moments in your life.
  • LinkedIn Learning: You'll receive free access to LinkedIn Learning, allowing you to develop new skills at your own pace. From technical knowledge to personal development, this platform offers a wide range of courses to support your career growth.

Additional Information

Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full View. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

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Our commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center:

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