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We're looking for a Digital Customer Experience Director to join our marketing team at Freenow. As a key member of our team, you will be responsible for defining and executing a comprehensive lifecycle strategy that fuels growth across our ride-hailing services.

Your Key Responsibilities Include:
  • Developing and executing a lifecycle strategy that ensures every initiative aligns with our growth objectives.
  • Leading a team of senior CRM and technical specialists, fostering a collaborative environment that brings strategic plans to life.
  • Partnering with senior leads in marketing, operations, and product to design and implement lifecycle automations that drive business performance.
  • Managing quarterly roadmaps focused on high-impact, revenue-generating lifecycle initiatives.
  • Utilizing robust analytics to conduct experiments, interpret performance metrics, and provide clear, actionable insights to internal stakeholders on lifecycle communications.