Global Customer Care Associate with International Case Management Expertise

3 tygodni temu

Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

The role of Global Customer Care Associate with International Case Management Expertise is to execute customer cases received in various areas as assigned by local country teams on the Salesforce cloud platform. The task consists of receiving, handling, and adequately closing customer requests in a timely, customer-oriented manner and collaborating with all stakeholders to achieve the best possible handling time and quality.

Key Responsibilities:

  • Execution - Process customer cases received through the Salesforce service cloud assigned by the local team
  • Quality - Proactively contribute to improvements in case-solving accuracy, timeliness, and improvement topics
  • Actively participate in the optimization of the processes taking part in automation, improvement project, system changes or enhancements
  • Communicate actively with all collaborators to review workload, processes, concerns and resolve issues in the agreed model
  • Create and maintain country documentation SOPs in reaction to changes, updates, or issues that impact the existing processes or audit requirements

Requirements:

  • Master's or bachelor's degree
  • Order Management / Customer Service / CRM or SAP experience
  • Excel / ERP / Powerpoint skills
  • Communication, strong interest in project management, presentation skills
  • Proficiency in English and German (min. B2)

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion, Diversity and Equity: committed to welcoming, celebrating and thriving on diversity, learn more about our Employee Inclusion Groups on our website

Your Future: annual bonus, life insurance, company stock saving plan

Work/Life Balance: paid volunteering hours, flexible approach

Your Wellbeing: private health care with dental care package, multisport card/my benefit platform

Flexibility: possibility of working in hybrid model

Training: hands-on, team-customized, subsidies for language classes, certifications and postgraduate studies

Extra Perks: referral bonus, recognition program, mentoring program

  • Global Customer Care Associate with International Case Management Expertise

    3 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Life Unlimited. At Smith+Nephew, we strive to push the boundaries of living through innovative technology.The role of Global Customer Care Associate with International Case Management Expertise involves executing customer cases received in various areas as assigned by local country teams on the Salesforce cloud platform. This task entails receiving,...

  • Associate, Global Customer Care, International Case Management Specialist

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Unlock Your Potential.At Smith+Nephew, we're committed to creating a better future for our customers and employees. As an Associate, Global Customer Care, International Case Management, you'll play a vital role in delivering exceptional customer experiences.What You'll Do:Execute customer cases received through the Salesforce service cloud, ensuring timely...

  • Associate, Global Customer Care, International Case Management Specialist

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Unlock Your Potential.At Smith+Nephew, we're dedicated to creating innovative solutions that transform lives. As an Associate, Global Customer Care, International Case Management, you'll play a vital role in delivering exceptional customer experiences.Key Responsibilities:Execute customer cases received through the Salesforce service cloud, ensuring timely...

  • Associate, Global Customer Care, International Case Management Specialist

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Unlock Your Potential.At Smith+Nephew, we're committed to creating a better future for our customers and employees. As an Associate, Global Customer Care, International Case Management, you'll play a vital role in delivering exceptional customer experiences.What You'll Do:Execute customer cases received through the Salesforce service cloud, ensuring timely...

  • Global Customer Care Associate, International Case Management Lead

    1 godzinę temu

    Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Job DescriptionAt Smith+Nephew, we're dedicated to designing and manufacturing technology that empowers people to live their best lives.About the RoleThe role of Global Customer Care Associate, International Case Management Lead is a vital part of our team. You'll be responsible for executing customer cases received in various areas as assigned by local...

  • Associate, Global Customer Care, International Case Manager with German Expertise

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Life Unlimited. At Smith+Nephew, we strive to create life-changing technologies that empower individuals to live beyond limits.The role of Associate, Global Customer Care, International Case Manager is to manage customer cases received from various regions, assigned by local teams on the Salesforce cloud platform. The task involves receiving, handling, and...

  • Customer Service Associate

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Life Unlimited. At Smith+Nephew, we strive to push the boundaries of living. Our company designs and manufactures innovative technology that takes the limits off of living.The role of Customer Service Associate - International Case Management is to execute customer cases received in various areas assigned by local country teams on the Salesforce cloud...

  • Global Customer Care Specialist

    1 godzinę temu

    Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Life Unlimited. At Smith+Nephew, we strive to break barriers in living through our innovative technology.The role of Global Customer Care Specialist - International Case Management involves executing customer cases received from various regions on the Salesforce cloud platform as assigned by local teams. The task entails receiving, handling, and closing...

  • Associate, Global Customer Care, International Case Manager

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Life Unlimited.At Smith+Nephew, we design technology that empowers innovative solutions. This role is part of our mission to deliver exceptional customer experiences.The Role:Case Execution: Process customer inquiries on the Salesforce platform, assigned by local teams, ensuring timely and customer-centric resolutions.Quality Enhancement: Contribute to...

  • Global Customer Care Associate

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.The role of Global Customer Care Associate is to execute customer cases received in various areas as assigned by local country teams on the Salesforce cloud platform. The task consists of receiving, handling, and adequately closing customer requests in a...

  • Global Customer Care Associate

    3 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.The role of Global Customer Care Associate is to execute customer cases received in various areas as assigned by local country teams on the Salesforce cloud platform. The task consists of receiving, handling, and adequately closing customer requests in a...

  • Customer Service Associate with Global Reach

    1 tydzień temu

    Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Transforming Lives through Customer CareAt Smith+Nephew, we design and manufacture technology that empowers people to live their best lives. The role of Customer Service Associate with Global Reach is to execute customer cases received from various areas as assigned by local country teams on the Salesforce cloud platform. This involves receiving, handling,...

  • Customer Service Representative

    4 dni temu

    Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Job OverviewSmith+Nephew is a leading medical technology company that designs and manufactures innovative solutions to take the limits off living. We are seeking a highly skilled Customer Service Representative to join our Global Case Management team.

  • Associate, Global Customer Care Specialist

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Unlock Your Potential.At Smith+Nephew, we're dedicated to creating innovative solutions that take the limits off living. As an Associate with Spanish, you'll play a vital role in supporting our sales and consignment orders for international markets.Key Responsibilities:Process Incoming Orders: Ensure timely and accurate processing of sales orders,...

  • Customer Service Associate with Spanish International Order Management

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Unlock Your PotentialAt Smith+Nephew, we're committed to creating innovative solutions that take the limits off living.The Associate with Spanish will play a vital role in supporting all aspects of order entry and order management for sales and consignment orders received for a given market.Key ResponsibilitiesProcess Incoming Sales Orders Promptly: Work...

  • Customer Service Specialist, Global Operations with Multilingual Expertise

    2 dni temu

    Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Life Unlimited at Smith+NephewWe design and manufacture technology that takes the limits off living.The role of Customer Service Specialist, Global Operations is to execute customer cases received in various areas as assigned by local country teams on the Salesforce cloud platform. The task consists of receiving, handling, and adequately closing customer...

  • Order Management Specialist Senior Process Associate

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

    Job Title: Order Management Specialist – Senior Process AssociateGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our team is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises, including the Fortune Global...

  • Procurement Strategic Buyer with Global Sourcing Expertise

    4 dni temu

    Wrocław, Województwo dolnośląskie, Polska Fresenius Medical Care Pełny etat

    Job DescriptionWe are seeking a skilled Procurement Strategic Buyer to join our team at Fresenius Medical Care. In this role, you will be responsible for conducting complex supplier selection activities and managing formal strategic sourcing processes.Key Responsibilities:Conduct supplier identification and due diligence activities, as well as manage...

  • Procurement Sourcing Specialist with German Expertise

    1 godzinę temu

    Wrocław, Województwo dolnośląskie, Polska Fresenius Medical Care Pełny etat

    About Fresenius Medical CareWe are a leading healthcare company dedicated to delivering innovative products and renal therapies that save and change lives. Our commitment to excellence drives us to continuously improve our treatments, ensuring the best possible outcomes for patients worldwide.Our MissionTo provide life-saving treatments and support to...

  • Customer Operations Analyst

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska 3M Pełny etat

    Job Description:Collaborate with Innovative 3Mers Around the World.At 3M, we believe that diversity and inclusion are essential to innovation. We seek and value differences in people, and we're committed to creating an inclusive environment where everyone can thrive.The Impact You'll Make in this Role:As a Customer Operations Analyst - Customer Care with...