Customer Service Associate
2 tygodni temu
Life Unlimited. At Smith+Nephew, we strive to push the boundaries of living. Our company designs and manufactures innovative technology that takes the limits off of living.
The role of Customer Service Associate - International Case Management is to execute customer cases received in various areas assigned by local country teams on the Salesforce cloud platform. The task involves receiving, handling, and adequately closing customer requests in a timely and customer-oriented manner, collaborating with all stakeholders to achieve the best possible handling time and quality.
Key Responsibilities:
- Execution - Process customer cases received through the Salesforce service cloud assigned by the local team
- Quality - Proactively contribute to improvements in case-solving accuracy, timeliness, and improvement topics
- Actively participate in process optimization, automation, and improvement projects, system changes, or enhancements
- Communicate effectively with all collaborators to review workload, processes, concerns, and resolve issues in the agreed model
- Create and maintain country documentation SOPs in response to changes, updates, or issues that impact existing processes or audit requirements
Requirements:
- Master's or bachelor's degree
- Order Management, Customer Service, CRM, or SAP experience
- Excel, ERP, Powerpoint skills
- Communication, strong interest in project management, presentation skills
- Proficiency in English and German (min. B2)
Benefits:
- Annual bonus
- Life insurance
- Company stock saving plan
- Paid volunteering hours
- Flexible approach
- Private health care with dental care package
- Multisport card/my benefit platform
- Flexibility in working in a hybrid model
- Hands-on training, team-customized training, subsidies for language classes, certifications, and postgraduate studies
- Referral bonus, recognition program, mentoring program
-
Customer Service Representative
4 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etatJob Title: Customer Care Services - Senior Process AssociateGenpact, a global professional services and solutions firm, is seeking a highly skilled and motivated individual to join our team as a Senior Process Associate in Customer Care Services. As a key member of our team, you will be responsible for providing exceptional customer service and support to...
-
Customer Service Associate with Global Reach
1 tydzień temu
Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etatTransforming Lives through Customer CareAt Smith+Nephew, we design and manufacture technology that empowers people to live their best lives. The role of Customer Service Associate with Global Reach is to execute customer cases received from various areas as assigned by local country teams on the Salesforce cloud platform. This involves receiving, handling,...
-
Customer Service Associate with Spanish Language Skills
3 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etatUnlock Your PotentialAt Smith+Nephew, we're committed to creating the greatest good for society. As a Customer Service Associate with Spanish language skills, you'll play a vital role in supporting our sales and consignment orders for international markets.Key Responsibilities:Process incoming sales orders promptly and accurately, ensuring timely delivery to...
-
Customer Service Associate
1 tydzień temu
Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etatLife Unlimited. At Smith+Nephew, we're committed to designing and manufacturing technology that pushes the boundaries of living.The role of Care Specialist is to receive, process, and close customer cases on the Salesforce cloud platform. This involves handling requests in a timely and customer-centric manner, collaborating with stakeholders to optimize...
-
Customer Service Associate with Spanish Language Skills
3 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etatUnlock Your Potential at Smith+NephewWe are seeking a highly skilled Customer Service Associate with Spanish language skills to join our team. As a key member of our order management team, you will play a critical role in ensuring the timely and accurate processing of sales and consignment orders.Key Responsibilities:Process incoming sales orders promptly...
-
Service Claims Specialist Senior Process Associate
4 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etatJob Title: Service Claims Specialist Senior Process AssociateGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless...
-
Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etatUnlock Your PotentialAt Smith+Nephew, we're committed to creating innovative solutions that take the limits off living.The Associate with Spanish will play a vital role in supporting all aspects of order entry and order management for sales and consignment orders received for a given market.Key ResponsibilitiesProcess Incoming Sales Orders Promptly: Work...
-
Global Customer Care Associate
4 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etatLife Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.The role of Global Customer Care Associate is to execute customer cases received in various areas as assigned by local country teams on the Salesforce cloud platform. The task consists of receiving, handling, and adequately closing customer requests in a...
-
Global Customer Care Associate
3 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etatLife Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.The role of Global Customer Care Associate is to execute customer cases received in various areas as assigned by local country teams on the Salesforce cloud platform. The task consists of receiving, handling, and adequately closing customer requests in a...
-
Associate, Global Customer Care Specialist
4 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etatUnlock Your Potential.At Smith+Nephew, we're dedicated to creating innovative solutions that take the limits off living. As an Associate with Spanish, you'll play a vital role in supporting our sales and consignment orders for international markets.Key Responsibilities:Process Incoming Orders: Ensure timely and accurate processing of sales orders,...
-
Logistics Associate
3 tygodni temu
Wrocław, Województwo dolnośląskie, Polska C.H. Robinson Pełny etatC.H. Robinson is a global logistics leader that connects the world's supply chains. We're seeking a skilled Logistics Associate to support our Finance Shared Service expansion in Wroclaw.As a Logistics Associate, you will be responsible for analyzing customer payment statuses, resolving hold/not approved invoices, and building partnerships with internal...
-
Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etatUnlock Your Potential.At Smith+Nephew, we're committed to creating a better future for our customers and employees. As an Associate, Global Customer Care, International Case Management, you'll play a vital role in delivering exceptional customer experiences.What You'll Do:Execute customer cases received through the Salesforce service cloud, ensuring timely...
-
Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etatUnlock Your Potential.At Smith+Nephew, we're dedicated to creating innovative solutions that transform lives. As an Associate, Global Customer Care, International Case Management, you'll play a vital role in delivering exceptional customer experiences.Key Responsibilities:Execute customer cases received through the Salesforce service cloud, ensuring timely...
-
Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etatUnlock Your Potential.At Smith+Nephew, we're committed to creating a better future for our customers and employees. As an Associate, Global Customer Care, International Case Management, you'll play a vital role in delivering exceptional customer experiences.What You'll Do:Execute customer cases received through the Salesforce service cloud, ensuring timely...
-
Nike Retail Associate
2 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Nike Pełny etatRole OverviewAs a Sales Associate at Nike, you will be the face of our brand, providing exceptional customer service and helping clients find the perfect products to meet their needs.ResponsibilitiesUtilize customer service skills and product knowledge to connect customers with the right products and drive salesBuild the bond between consumer and brand by...
-
Customer Service Coordinator
4 tygodni temu
Wrocław, Województwo dolnośląskie, Polska UPM Pełny etatAre you looking for a challenging role that combines customer service, logistics, and supply chain management? We have an exciting opportunity for a Customer Service Coordinator to join our Biochemicals Customer Care team at UPM.About the RoleWe are seeking a highly organized and detail-oriented individual to provide exceptional customer service to our...
-
Customer Service Representative
3 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etatJob SummaryGenpact is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Technical Service Organization, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries via various channels, including email, phone, and systemManage...
-
Customer Service Specialist
2 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Limango Pełny etatJob OverviewAs a Customer Service Specialist at Limango, you will be responsible for handling customer inquiries via email and telephone in German. Your role will involve working closely with the payment team to resolve customer issues and provide excellent customer service.Key ResponsibilitiesHandle customer inquiries via email and telephone in...
-
Customer Service Coordinator
4 tygodni temu
Wrocław, Województwo dolnośląskie, Polska UPM Pełny etatAre you looking for a challenging role that combines customer service, logistics, and supply chain management? We have an exciting opportunity for a Customer Service Coordinator to join our Biochemicals Customer Care team at UPM.About the RoleWe are seeking a highly organized and detail-oriented individual to provide exceptional customer service to our...
-
Customer Service Manager
4 tygodni temu
Wrocław, Województwo dolnośląskie, Polska 3M Pełny etatJob Title: Regional CSO ManagerJob Summary:3M is seeking a highly skilled Regional CSO Manager to lead our customer service operations in the region. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.Key Responsibilities:Manage a team of customer service...