Customer Service Associate

2 tygodni temu


Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

Life Unlimited. At Smith+Nephew, we strive to push the boundaries of living. Our company designs and manufactures innovative technology that takes the limits off of living.

The role of Customer Service Associate - International Case Management is to execute customer cases received in various areas assigned by local country teams on the Salesforce cloud platform. The task involves receiving, handling, and adequately closing customer requests in a timely and customer-oriented manner, collaborating with all stakeholders to achieve the best possible handling time and quality.

Key Responsibilities:

  • Execution - Process customer cases received through the Salesforce service cloud assigned by the local team
  • Quality - Proactively contribute to improvements in case-solving accuracy, timeliness, and improvement topics
  • Actively participate in process optimization, automation, and improvement projects, system changes, or enhancements
  • Communicate effectively with all collaborators to review workload, processes, concerns, and resolve issues in the agreed model
  • Create and maintain country documentation SOPs in response to changes, updates, or issues that impact existing processes or audit requirements

Requirements:

  • Master's or bachelor's degree
  • Order Management, Customer Service, CRM, or SAP experience
  • Excel, ERP, Powerpoint skills
  • Communication, strong interest in project management, presentation skills
  • Proficiency in English and German (min. B2)

Benefits:

  • Annual bonus
  • Life insurance
  • Company stock saving plan
  • Paid volunteering hours
  • Flexible approach
  • Private health care with dental care package
  • Multisport card/my benefit platform
  • Flexibility in working in a hybrid model
  • Hands-on training, team-customized training, subsidies for language classes, certifications, and postgraduate studies
  • Referral bonus, recognition program, mentoring program


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