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Dispute Resolution Specialist

1 tydzień temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

Our client is a leading global provider of payment and transactional solutions. They are looking for an organized and process-driven individual to join their team as a Dispute Resolution Specialist.

About the Role

The successful candidate will be responsible for analyzing incoming disputes from issuing banks, taking appropriate decisions in accordance with card scheme rules, and informing merchants about disputes while requesting relevant documentation.

Key Responsibilities
  • Analyzing incoming disputes and making informed decisions
  • Informing merchants about disputes and requesting necessary documentation
  • Editing and submitting documentation to issuing banks in a timely and accurate manner
Requirements
  • Good written and verbal business communication skills in English and German
  • A technical approach with excellent attention to detail
  • Strong customer focus
  • Great interpersonal and communication skills
  • Problem-solving mindset, analytical, and troubleshooting skills
  • Knowledge of Microsoft products and affinity for handling applications