Deputy Manager

2 tygodni temu

Wrocław, Województwo dolnośląskie, Polska AXA Group Pełny etat
Job Title: Deputy Manager - Insurance Operations

As a Deputy Manager, you will play a key role in supporting stakeholders, customers, and team members. Your responsibilities will include leading Shared Service initiatives, developing business aims, and communicating effectively with stakeholders at all levels of seniority.

Key Responsibilities:
  • Leading a team as a second-line manager
  • Managing, mentoring, and developing a team
  • Ensuring desired SLAs are achieved
  • Managing business relations with stakeholders
  • Driving stakeholder meetings to discuss performance
  • Controlling and monitoring reports, and promptly handling exception items
  • Prompt and accurate resolution of data quality issues
  • Ensuring processes and procedures are met and adhered to
  • Looking for ways to continuously improve processes and proposing ideas to relevant contacts
  • Developing and maintaining relationships with AXA XL teams
  • Effectively supporting and enabling the successful transition of new and existing work into the teams
  • Driving a culture of Continuous Improvement and learning
Requirements:
  • University degree
  • Fluency in Business English and French (both spoken and written) is a must (at least C1 level)
  • Proven experience on team leader position
  • Proven experience in stakeholder management and transition processes is a must
  • Proven experience in insurance business would be advantageous
  • Excellent data processing skills
  • Compelling problem-solving skills
  • Computer literate, including Microsoft Outlook, Word, Excel, PowerPoint, and other commonly used software
  • Inquisitive mind with compelling analytical thinking skills
  • Good organizational skills and excellent attention to detail
  • Excellent people skills; communicative and open to new challenges
About AXA XL

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. We partner with those who move the world forward by combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business.

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