Deputy Manager – Insurance Operations
4 tygodni temu
Deputy Manager – Insurance Operations
Wroclaw, Poland
As a Deputy Manager, you will be responsible for leading Shared Service initiatives and developing wider business aims within the teams. Effective communication is crucial, requiring the ability to have robust, fair, and open conversations with stakeholders at all levels of seniority.
You will be responsible for the European teams whose focus is to directly support the Underwriters. The teams will perform front-to-end activities throughout the post-bind life-cycle policies processes and will be engaged in ongoing development of insurance knowledge related to their specialized line of business.
Key responsibilities include:
- Leading a team as a second-line manager
- Managing, mentoring, and developing a team
- Ensuring desired SLAs are achieved
- Managing business relations with stakeholders
- Driving stakeholder meetings to discuss performance
- Controlling and monitoring reports, with prompt handling of exception items
- Prompt and accurate resolution of data quality issues
- Ensuring processes and procedures are met and adhered to
- Looking for ways to continuously improve processes and proposing ideas to relevant contacts
- Developing and maintaining relationships with AXA XL teams within the immediate office and across AXA XL's branches
- Effectively supporting and enabling the successful transition of new and existing work into the teams from across AXA XL, in line with Global Operations strategies
- Driving a culture of Continuous Improvement and learning, ensuring initiatives are tracked and supported where necessary
- Undertaking any other duties that the company may reasonably request to be performed
You will report to the local Manager.
Requirements
We're looking for someone with:
- University degree
- Fluency in Business English and French (both spoken and written) is a must (at least C1 level)
- Proven experience on team leader position
- Proven experience in stakeholder management and transition processes is a must
- Proven experience in insurance business would be advantageous
- Excellent data processing skills
- Compelling problem-solving skills
- Computer literate, including Microsoft Outlook, Word, Excel, PowerPoint, and other commonly used software
- Inquisitive mind with compelling analytical thinking skills
- Good organizational skills and excellent attention to detail
- Excellent people skills; communicative and open to new challenges
About AXA XL
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and inspirational individuals, we don't just provide re/insurance; we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines, and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Inclusion & Diversity
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