Senior Manager – Insurance Operations
2 tygodni temu
Job Summary
We are seeking a highly skilled Senior Manager to lead our Insurance Operations teams. The successful candidate will be responsible for overseeing multiple teams that provide underwriting support services to the Americas region.
Key Responsibilities
- Oversee the workflow of multiple tasks and maintain a detailed understanding of the status of various tasks owned by Middle Office, Underwriters, Brokers, and AXA XL internal network and fronting partners around the world.
- Provide superior customer service to all internal and external stakeholders, and ensure the same high customer service standards are upheld by all colleagues.
- Ensure processes, procedures, and SLAs are met and adhered to, while considering the wider company aims.
- Manage the teams through regular communication, training, coaching, and appraisals reviews.
- Collaborate and correspond verbally and in written format with internal and external contacts across the world, keeping in mind differences in local language, time zones, and good local standards.
Requirements
- University degree in business, insurance, finance, economy, or management.
- Fluent Business English as a must, additional language can be an added value.
- Proven experience in insurance business would be advantageous.
- Experience in a shared service environment would be advantageous.
- Proven experience in stakeholder management and transition processes.
About AXA Group
AXA Group is a leading global insurance company that provides a wide range of insurance products and services to individuals and businesses. We are committed to delivering top client service across all our lines of business and to creating a culture of innovation and excellence.
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