Senior Operations Manager

6 dni temu

Wrocław, Województwo dolnośląskie, Polska AXA Group Pełny etat

Job Overview


This is an exciting opportunity to join AXA XL as a Senior Operations Manager, leading European teams that support Underwriters in the post-bind life-cycle policies processes.


As a key member of our team, you will be responsible for driving stakeholder meetings, managing business relations, and ensuring desired SLA's are achieved.


You will also have the chance to develop and maintain relationships with AXA XL teams, both within the immediate office and across branches.


The ideal candidate will have proven experience in team leadership, stakeholder management, and transition processes, with excellent data processing skills and problem-solving abilities.


We offer a competitive salary of around €60,000 per year, depending on your experience, as well as opportunities for growth and development within a fast-growing company.


Key Responsibilities



  • Leading a team as a second-line manager
  • Managing, mentoring, and developing a team
  • Ensuring desired SLA's are achieved
  • Managing business relations with stakeholders
  • Driving stakeholder meetings to discuss performance
  • Controlling and monitoring reports and prompt handling of exception items
  • Prompt and accurate resolution of data quality issues
  • Ensuring processes and procedures are met and adhered to
  • Looking for ways to continuously improve processes and proposing ideas to relevant contacts
  • Developing and maintaining relationships with AXA XL teams
  • Effectively supporting and enabling the successful transition of new and existing work into the teams from across AXA XL, in line with Global Operations strategies
  • Driving a culture of Continuous Improvement and learning. Ensuring initiatives are tracked and supported where necessary
  • Undertaking any other duties that the company may reasonably request to be performed

Requirements



  • University degree
  • Fluency in Business English and French (both spoken and written) is a must (at least C1 level)
  • Proven experience on team leader position
  • Proven experience in stakeholder management and transition processes is a must
  • Proven experience in insurance business would be advantageous
  • Excellent data processing skills
  • Compelling problem-solving skills
  • Computer literate including Microsoft Outlook, Word, Excel, PowerPoint and other commonly used software
  • Inquisitive mind with compelling analytical thinking skills
  • Good organizational skills and excellent attention to detail
  • Excellent people skills; communicative and open to new challenges

About AXA Group


AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and even some inspirational individuals, we don't just provide re/insurance, we reinvent it.


By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines, and specialty.


We partner with those who move the world forward.


What We Offer


We offer a competitive salary of around €60,000 per year, depending on your experience, as well as opportunities for growth and development within a fast-growing company.

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