Aktualne oferty pracy związane z Contact Centre Strategic Scheduling Manager - Gdańsk, Pomerania - TN Poland

  • Staffing Analyst

    7 dni temu

    Gdańsk, Pomerania, Polska Lyreco Pełny etat

    Job SummaryWe are looking for a highly skilled Workforce Planning Analyst to join our team. As a Workforce Planning Analyst, you will be responsible for planning, forecasting, and scheduling staffing needs to ensure efficient service performance.Main Responsibilities:Plan, forecast, and schedule staffing needs to meet service level objectives.Analyse...

  • Centre Team Member

    6 dni temu

    Gdańsk, Pomerania, Polska Regus Pełny etat

    Centre Team Member:We are seeking a Centre Team Member to join our dynamic team at Regus. As a key member of our centre team, you will be responsible for providing exceptional customer service and ensuring that our clients have an outstanding experience.A Typical Day:You will arrive early to prepare the centre for opening and ensure that everything is in...

  • Staffing Forecasting and Scheduling Expert

    6 dni temu

    Gdańsk, Pomerania, Polska Lyreco Group (Italy) Pełny etat

    Required Skills and QualificationsMS Office Excel Expertise: Excellent knowledge of MS Office Excel is essential.Data Analysis: Excellent data analysis skills with high attention to detail.Numeracy: Highly numerate with real ability to manipulate numerical data.Improvement Identification: Ability to identify improvement areas, trends, and make...

  • Resource Optimization Manager

    10 godzin temu

    Gdańsk, Pomerania, Polska Lyreco Pełny etat

    Role Summary:The Resource Optimization Manager will be responsible for planning, forecasting, and scheduling staffing needs to meet service performance objectives. This includes analysing historical staffing data, using business intelligence to forecast and plan staffing metrics, and creating IDPs used by real-time functions to optimise resource...

  • Strategic Partnership Manager

    13 godzin temu

    Gdańsk, Pomerania, Polska TN Poland Pełny etat

    As a Strategic Partnership Manager, you will be responsible for:Co-creation of the partnership strategiesExecuting a go-to-market planCreating a win-win cooperation modelIdentifying new strategic partnership opportunitiesEstablishing long-term relationships with key industry leadersMeasuring the quality of each partnership to focus on the most promising...

  • Strategic Program Manager

    6 dni temu

    Gdańsk, Pomerania, Polska State Street Pełny etat

    About the Job:We are looking for a highly skilled Strategic Program Manager to join our team. In this role, you will be responsible for driving strategic and tactical aspects of multiple high-impact programs, ensuring the realization of business and regulatory objectives and achieving measurable outcomes that fuel our growth and support our strategy.Your key...

  • Customer Care Operations Coordinator

    7 dni temu

    Gdańsk, Pomerania, Polska Lyreco Pełny etat

    About the RoleWe are seeking a skilled Workforce Planning Analyst to join our Customer Care Operations team. As a key member of the team, you will play a crucial role in planning, forecasting, and scheduling staffing needs to ensure efficient service performance.Main Responsibilities:Maintain accurate and up-to-date records of historical staffing data to...

  • Staffing Forecast Analyst

    10 godzin temu

    Gdańsk, Pomerania, Polska Lyreco Pełny etat

    Job Overview:We are seeking a Staffing Forecast Analyst to join our Customer Care Operations team. As a key member of this team, you will be responsible for planning, forecasting, and scheduling staffing needs to meet service performance objectives.Main Responsibilities:Collect and analyse historical staffing data to inform future resource allocation...

  • Customer Care Operations Specialist

    10 godzin temu

    Gdańsk, Pomerania, Polska Lyreco Pełny etat

    About the Role:The Customer Care Operations Specialist will play a critical role in ensuring the efficient operation of our Customer Care operations. This includes planning, forecasting, and scheduling staffing needs to meet service performance objectives.Main Responsibilities:Proactively analyse historical staffing data to capture emerging trends and make...

  • Project Manager Professional

    5 dni temu

    Gdańsk, Pomerania, Polska TN Poland Pełny etat

    Cyient is seeking a certified Project Manager to join its Energy and Industrial Power team in a remote position. The successful candidate will be responsible for managing all aspects of SCM or Digital Transformation projects, including scope, schedule, cost, risk, procurement, quality, resources, communications, and stakeholders.Key responsibilities...

  • Workforce Planning Expert

    10 godzin temu

    Gdańsk, Pomerania, Polska Lyreco Pełny etat

    Job Description:As a Workforce Planning Expert, you will play a crucial role in ensuring the efficient operation of our Customer Care operations. You will be responsible for planning, forecasting, and scheduling staffing needs to meet service performance objectives.Your primary goal will be to identify opportunities for improving utilisation and implementing...

  • Strategic Project Manager for SAP Solutions

    6 dni temu

    Gdańsk, Pomerania, Polska Bayer AG Pełny etat

    Bayer AG is a leading life science company committed to improving people's lives through innovative solutions. Our vision of 'Health for all, Hunger for none' guides our efforts to create a better future.About the JobWe're seeking a seasoned Senior Project Manager to join our Global Business Services Projects Team. As a key contributor, you'll lead...

  • Project Manager

    5 dni temu

    Gdańsk, Pomerania, Polska TN Poland Pełny etat

    Cyient is looking for certified Project Managers, with direct experience with Supply Chain Management (SCM) and/or Digital Transformation projects, to immediately join our Energy and Industrial Power team. In this remote position, you will complete all aspects of the planning process including authoring project plans and developing scope, schedule, and cost...

  • Workforce Planning Strategist

    7 dni temu

    Gdańsk, Pomerania, Polska Lyreco Pełny etat

    Job DescriptionThe Workforce Planning Analyst role involves planning, forecasting, and scheduling staffing needs for Customer Care, ensuring efficient service performance. This position requires a proactive approach to identify opportunities for improving staffing utilisation and delivering comprehensive plans that meet service level objectives across CC...

  • Learning Experience Manager

    6 dni temu

    Gdańsk, Pomerania, Polska Amazon Pełny etat

    Company OverviewAmazon is a technology company that aims to be the most customer-centric company in the world. We strive to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online.Job DescriptionWe are seeking a highly skilled Training Specialist with native-level proficiency in German to...

  • Strategic Procurement Manager

    5 dni temu

    Gdańsk, Pomerania, Polska AmRest Holdings SE Pełny etat

    About The TeamWe are a dynamic team of professionals working together to achieve our goals. As a member of our team, you will have the opportunity to collaborate with experienced colleagues and develop your skills and knowledge.Your Key Responsibilities:Advise clients on transformation projects with main e-Procurement solutions (Ivalua, Coupa, Ariba...

  • Workforce Management Planner

    6 dni temu

    Gdańsk, Pomerania, Polska Lyreco Group (Italy) Pełny etat

    Workforce Planning Analyst (Customer Care Operations)The Workforce Planning Analyst role involves planning, forecasting, and scheduling staffing needs for Customer Care, ensuring efficient service performance.Responsibilities:Proactively identify staffing utilisation opportunities and take appropriate action necessary to deliver a comprehensive plan for...

  • Strategic Product Lead for AI Innovation

    2 dni temu

    Gdańsk, Pomerania, Polska Hays Poland Pełny etat

    Job OverviewHays Poland is seeking a seasoned Techical Product Manager to lead the development and implementation of high-quality requirement roadmaps based on Enterprise Chat strategy, goals, and vision.About the RoleThis is a hybrid (3 days remote, 2 on-site) opportunity with a competitive net/hourly rate. The successful candidate will have experience...

  • Program Manager

    1 tydzień temu

    Gdańsk, Pomerania, Polska Randstad Polska Sp. z o.o. Pełny etat

    Our client - Atkore is forging a future where its employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world.With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and...

  • IT Manager

    4 tygodni temu

    Gdańsk, Pomerania, Polska ART2HIRE Pełny etat

    About the job IT ManagerOur client - an investment company, is looking for the IT Manager to join the team.Location: Limassol (CY) Type: office, full-timeStart date: ASAPAbout the Role:As an IT Manager, you will lead and responsible for establishing and improving IT infrastructure, processes, and strategic IT management for a family office with...

Contact Centre Strategic Scheduling Manager

2 tygodni temu

Gdańsk, Pomerania, Polska TN Poland Pełny etat
About the Role

This is a key position within TN Poland that focuses on delivering a comprehensive plan for meeting service performance objectives across CC locations. The successful candidate will be responsible for collecting and analysing historical staffing data, forecasting and planning staffing metrics and requirements to ensure all service level objectives are achieved at the lowest cost.

Main Responsibilities
  1. Collect and analyse historical staffing data to ensure emerging trends are captured.
  2. Using historical data and business intelligence, forecast and plan staffing metrics and requirements.
  3. Create IDPs (Intra Day performance) used by real-time function.
  4. Analyse performance data to identify improvement opportunities and implement strategies.
  5. Identify, resolve, and escalate volume, staffing, and system concerns.
  6. Regularly review staff planning models, WFM methodologies, and staffing recommendations with key business partners.
Requirements
  • Minimum 3 years' experience in an analytical or planning role within a contact centre environment.
  • Strong working knowledge of resource management and planning methodologies within a contact centre environment.
  • Excellent data analysis skills with high attention to detail.
What We Offer
  • Flexible working hours between 7-9 am and 8 hours respectively.
  • Hybrid work model with 3 days office and 2 days remote.