Uptime Operations Specialist

4 tygodni temu


Warszawa, Mazovia, Polska Cross Border Talents Pełny etat

**Become a Customer Success Champion at Cross Border Talents in Ghent**

Are you passionate about delivering exceptional customer experiences in a dynamic environment? Do you thrive in a multicultural team where your skills make a real impact?

**Your Responsibilities:**

  • Deliver Excellence: Be the driving force behind our customer success, ensuring that every interaction meets our high standards.
  • Multicultural Teamwork: Collaborate with colleagues from around the world in a vibrant, supportive environment where your team feels like family.
  • Communication Expertise: Manage the communication flow between all parties involved, providing clear, effective solutions both verbally and digitally.
  • Dynamic Environment: Work in a fast-paced setting where your creativity and 'can-do' attitude make a real difference.

**What We're Looking For:**

  • Language Skills: Fluent/native in 2 of the following languages - Polish, Lithuanian, Czech or German - and English (B2/C1) with excellent interpersonal and communication skills.
  • Experience: Previous customer service experience, basic skills in MS Office, and technical awareness of commercial vehicles.
  • Skills: Strong problem-solving mindset, attention to detail, multitasking abilities, and a positive approach to stress and change.
  • Team Player: Ability to work well in a team, manage stress positively, and adapt to a shifting environment.

**What We Offer:**

  • Flexible Work Schedule: Fixed 7.5-hour days with a 30-minute lunch break, totaling 37.5 hours per week. Hybrid work arrangement available.
  • Compensation: Negotiable salary, shift allowance, and meal vouchers. Enjoy gift vouchers for special occasions, holiday and year-end money.
  • Leave: 10 public holidays and 20 days of legal leave.
  • Training: Comprehensive 4-week training.
  • Career Growth: Opportunities for temporary contracts (1, 3, or 6 months) with potential for further development.

**Location:**

  • Office Location: Ghent, Belgium
  • Hybrid Working: Blend of office and remote work

**Recruitment Steps:**

  • Initial Screening
  • Ops Round Interview
  • HR Interview

Are you ready to become a key player in our customer success team and thrive in a vibrant, multicultural environment?

Apply now and embark on your exciting journey with Cross Border Talents in Ghent


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