Aktualne oferty pracy związane z Customer Experience Representative - Gdańsk, Pomerania - TN Poland
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Gdańsk, Pomerania, Polska TN Poland Pełny etatSocial network you want to login/join with:Client:BroadridgeLocation:Job Category:OtherEU work permit required:YesJob Reference:bca2de0b39fcJob Views:3Posted:28.03.2025Expiry Date:12.05.2025Job Description:At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career,...
Customer Experience Representative
1 tydzień temu
About Broadridge
Broadridge is a global leader in financial technology solutions, empowering organizations to achieve their business goals through innovative products and services.
Job Description
The Associate Client Services Representative plays a critical role in providing exceptional client experiences, ensuring timely issue resolution, and driving revenue growth. Key responsibilities include:
Core Accountabilities
- Deliver outstanding customer service, addressing client inquiries, and resolving complex issues promptly.
- Develop strategic relationships with clients, identifying opportunities to enhance their experience and drive revenue growth.
- Analyze client feedback, implementing improvements to our services and product offerings.
- Collaborate with internal teams to ensure seamless client onboarding, training, and ongoing support.
- Utilize technical tools, such as Confluence and Jira, to track client interactions and maintain accurate records.
Requirements
- Bachelor's degree or equivalent experience in customer service or a related field.
- Proven experience in a similar role, demonstrating strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Familiarity with databases and SQL, as well as adaptability to new technologies and processes.
- Able to work independently and collaboratively as part of a dynamic team.
