Customer Service Representative with a Focus on German Communication
3 tygodni temu
We are seeking an experienced Customer Service Representative to join our team at TE Connectivity. In this role, you will be responsible for handling customer inquiries and issues in a timely and professional manner.
Responsibilities- Be the primary point of contact for customers, providing exceptional service and support.
- Process orders and schedules, ensuring accurate and efficient transactions.
- Progress and expedite orders as requested by customers.
- Generate quotes and process customer returns.
- Investigate credit and debit requests, issuing credits or debits as necessary.
- Maintain regular communication with account managers to discuss outstanding issues and resolve queries.
- Review and action order-related reports, ensuring timely resolution of issues.
- Provide technical assistance to customers, utilizing internal resources and knowledge bases.
- Experience in customer-facing roles, preferably in a technical environment.
- Fluency in English and German (at least C1 level), with excellent communication skills.
- Proficiency in SAP, MS Office, and Salesforce.com, with knowledge of supply chain or logistics advantageous.
- Strong time management and prioritization skills, with ability to multitask and work under pressure.
- A collaborative mindset, with a focus on customer satisfaction and organizational agility.
- Problem-solving and negotiation skills, with a positive attitude and patience.
- Ability to work in a hybrid model, with flexibility to adapt to changing situations.
- Competitive salary package (£38,000 - £50,000 per annum, depending on experience).
- Performance-based bonus plans.
- Health and wellness incentives.
- Community outreach programs and charity events.
- Employee resource group.
We provide a comprehensive total package that adapts to your changing needs, prioritizing employee well-being.
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