Senior Process Associate
4 tygodni temu
Job Summary
We are seeking a highly skilled and experienced Senior Process Associate to join our Human Resources Operations team. As a key member of our team, you will be responsible for providing proactive administrative support to employees via various channels, including cases, mailbox, chat, and phone in Dutch and English.
Key Responsibilities
- Providing administrative support to employees, including collecting documents, updating data, and registering new employees in various systems.
- Answering inquiries and resolving issues of different complexity.
- Guiding internal clients through access tools and knowledge management portal.
- Navigating employees in Workday system for HR processes.
- Building good relationships with customers and stakeholders.
- Managing database of inquiries.
- Assisting in training activities within the team's scope.
Requirements
- Excellent oral and written communication skills in Dutch (C1) and English.
- Ability to resolve routine problems and questions independently.
- Ability to pay close attention to detail and use time effectively.
- Multi-tasking capabilities to manage and follow up several caseloads.
What We Offer
- Attractive salary.
- Stable job offer – employment contract.
- Various trainings (initiating, soft skills).
- Possibility of development.
- Benefits (Insurance, Luxmed, Multisport, Lunchpass Card, additional vacation days, biking policy).
About Us
Genpact is an Equal Opportunity Employer. We encourage you to apply to this opening position with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process.
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