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Global Client Service Provider

2 tygodni temu


Kraków, Lesser Poland IG Markets Ltd Pełny etat
Overview:

We're a leading player in the financial services industry, dedicated to delivering exceptional trading support and client satisfaction. As a Financial Markets Expert, you'll be part of a dynamic team that's passionate about innovation and collaboration.

In this role, you'll leverage your expertise in financial markets to provide world-class support to our global client base. Your passion for excellent client service and financial markets will shine through in every interaction.

Our team is diverse, enthusiastic, and committed to excellence. We follow a hybrid working model, offering a balance of office and remote work. Our Kraków office is located in Poland, but you'll collaborate with our global Trading Services team from around the world.

The Key Responsibilities:

  • Providing front-line support to clients across various channels;
  • Answering product and platform queries, resolving trade disputes, and executing trades;
  • Conducting audit checks and client administration tasks;
  • Participating in projects and initiatives within the team;

Requirements:

  • At least one: background in finance, economics, or a related field; experience in a financial environment or client servicing/sales role; demonstrated interest in financial markets;
  • Degree-level education;
  • Fluency in primary languages (English and German);
  • Excellent communication and analytical skills;
  • MS Office literacy and ability to learn quickly;

Benefits:

  • Hybrid working model;
  • Annual performance-based bonus and share scheme;
  • Private medical cover for employees and their families;
  • Multikafeteria system for benefits and employee-led networks;