Customer Service Specialist with German Expertise

1 tydzień temu


Opole, Opole Voivodeship, Polska Capita Pełny etat
Role Overview

This position involves ensuring seamless customer interactions and efficiently resolving concerns. A key aspect of this role is providing guidance to colleagues, as well as collaborating on complex issues within established guidelines.

Key Responsibilities
  • To meet customer KPI targets across multiple communication channels while adhering to data protection regulations.
  • Deliver high-quality service by offering a customer-centric approach and effectively managing complaints to a satisfactory conclusion.
  • To address all incoming contacts from both internal and external customers via various channels.
  • Accurately capturing data and recording it in the relevant systems.
  • More experienced team members will support the Team Leader by mentoring and assisting team members in improving customer satisfaction and efficiency metrics within the business area.
Requirements
  • C1 level fluency in German language.
  • Previous experience in customer service.
  • Excellent interpersonal and organisational skills.
  • Familiarity with MS Office package.
  • The ability to demonstrate empathy and ownership of customer problems, instilling customer confidence.
What's in It for You
  • Performance-based bonus.
  • Employee Assistance Program for employees and their families (psychological support).
  • An extra day off for voluntary activities close to your heart.
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
  • Opportunity to become one of the Internal Trainers.
  • A multinational environment with strong ties to UK business culture.
  • LuxMed medical healthcare and Generali group insurance.
  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day).
About Us

We're a network of 44,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.



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