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Technical Support Professional
1 tydzień temu
As a global leader in digital innovation and excellence, SoftServe offers a unique opportunity for IT professionals to grow and develop their careers.
We are seeking a highly skilled IT Support Engineer to join our team, who will be responsible for maintaining and troubleshooting cutting-edge technology solutions, ensuring seamless operations across desktops, peripheral devices, and meeting rooms.
About This Opportunity- Experience with HelpDesk systems
- Knowledge of MS Windows 10, MS Windows 11, MS Office, and OS X
- Understanding of MS Windows Server administration
- Proficiency in Linux-like system administration
- Ability to configure workstation hardware and peripheral devices
- Strong troubleshooting and technical issue-resolution skills
- Organizational skills for managing tasks using checklists
- Installation and configuration of workstation software as part of the hiring procedure or by individual user request
- Serving as an escalation point for related issues and providing advisory and issue-resolving services
- Managing technical fault analysis and troubleshooting, detecting root causes of problems, and making decisions for their resolution
- Tracking tickets to closure or escalating them to an L3 engineer if additional advisory is required
- Performing workstation hardware and peripheral device maintenance
- Installing and configuring workstation hardware on demand for hiring or relocation requests and uninstalling it in case of dismissal
- Cooperating with service centers, vendors, and suppliers for hardware device repair services
- Ensuring logistics for transporting hardware devices between company offices, service centers, vendors, and suppliers
- Collaborative and supportive team environment that values teamwork and mutual success
- Well-located offices with a fantastic office environment that boosts productivity and creativity
- Comprehensive health insurance package designed to meet all your wellness needs
- Access to SoftServe University and Udemy Business, offering over 11,300 learning solutions
- Participation in our Mentoring Program to accelerate your career growth and gain insights from experienced professionals
- Range of additional benefits tailored to support both your professional and personal growth
- Opportunities to attend various events and conferences sponsored by SoftServe, aimed at expanding your industry knowledge and professional network
SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law.
