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Senior Customer Engagement Manager

2 tygodni temu


Wrocław, Województwo dolnośląskie, Polska Infor Inc. Pełny etat
About the Job Requirements

The Senior Customer Engagement Manager will be responsible for establishing the account strategy and executing on that strategy to meet their KPIs focused on customer success, satisfaction, customer expansion, unqualified references, and retention.

You will act as the primary relationship owner driving mutual benefit for small and medium-sized customers with a range including but not limited to USD 250K - $1Million Annual Contractual Value (ACV). You will own and execute the account strategy, plan, escalation, and governance model for small and medium-sized customers.

This role requires native equivalent fluency in German as a distinct advantage, along with a proven track record of leading process improvement initiatives with creative and innovative models.