Retail Service Operations Lead

3 dni temu


Warszawa, Mazovia, Polska Pandora AS Pełny etat
About the Role:
Pandora A/S is seeking a highly skilled Retail Service Operations Lead to join our team. As a key member of our Retail & Tech Operations organization, you will be responsible for ensuring the smooth operation of our digital store technology across multiple clusters.

Main Responsibilities:
  1. Manage and oversee the delivery of IT services to Pandora stores in various clusters.
  2. Collaborate closely with business stakeholders and Digital & Technology functions to ensure alignment and effective service delivery.
  3. Develop and implement processes for new D&T technology deployments, ensuring seamless integration and minimal disruption to operations.
  4. Act as a subject matter expert (SME) for vendors and support teams, providing guidance on technical matters and resolving complex issues.
  5. Travel between clusters to guarantee world-class service management and ensure consistent high-quality service delivery.

About You:
We are looking for an exceptional individual with 5-8 years of experience in a similar role, possessing strong knowledge of international retail IT, fiscal services, and DevOps. Your exceptional communication skills, project management expertise, and ability to work independently in a remote team will enable you to thrive in this position. Proficiency in English is mandatory, and knowledge of German or Polish would be an advantage.

What We Offer:
  • A dynamic and internationally based team environment.
  • The opportunity to contribute to Pandora's growth and success.
  • A competitive compensation package.
  • Continuous training and development opportunities.


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