Aktualne oferty pracy związane z Workplace Technologies Coordinator - Kraków, Lesser Poland - TN Poland
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Human Resources Coordinator
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Industrial Equipment Technician
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Maintenance Engineer
1 dzień temu
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Plumbing Account Coordinator
7 dni temu
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Workplace Technologies Coordinator
1 tydzień temu
The Workplace Technologies Google Chromebox Coordinator plays a crucial role in managing our global footprint of Video Conferencing hardware (Chromeboxes). This position is responsible for project managing a multi-year effort to upgrade all Chromeboxes globally with new hardware, including inventory, asset tracking, installations, and support. Additionally, the Coordinator will be responsible for supporting rooms that experience issues, both by proactively monitoring Chromebox outage alerts and responding to tickets when users report problems.
This role requires strong technical skills, excellent communication and interpersonal skills, and the ability to work independently and as part of a team. The ideal candidate will have experience managing projects, be aware of the latest Chromebox technologies, know how to provision and install Chromeboxes, and be able to troubleshoot and respond to all issues quickly.
Key Responsibilities:
- Monitor Chromebox outage alerts in the Google Admin console and deploy global resources to proactively repair issues
- Support Chromebox hardware outages at on-site location
- Respond to tickets when users report problems with Chromeboxes via our ticketing tool
- Troubleshoot technical issues related to all AV hardware installed
- Document all resolutions to tickets in a clear and concise manner
- Manage the ticket lifecycle from intake to closure
- Report on ticket metrics, including average response time and resolution time
- Coordinate a multi-year effort to upgrade all Chromeboxes globally with new hardware
- Track inventory and asset management of all AV hardware, including Chromeboxes, deployed at each location
