Training Specialist
1 miesiąc temu
Job Description:
As a Training Specialist at Capita, you will be responsible for conducting training needs analysis and identifying training requirements for new starters and business-as-usual activities. You will develop and document training materials, ensuring a process is in place for regular reviews and updates. Additionally, you will create assessments and assessment processes, ensuring the capture of all training outcomes. You will own the planning, implementation, and delivery of all training programs for designated areas, manage and maintain e-learning tools and platforms, and deliver coaching and feedback sessions in a constructive and proactive manner. You will collaborate with operational teams to agree on the best training approach and ensure all training outcomes are recorded on the appropriate systems in a timely manner. You will also communicate with stakeholders on planned interventions and associated results, and support the wider Learning and Development team with ad-hoc development activities as required.
Key Responsibilities:
- Conduct training needs analysis and identify training requirements
- Develop and document training materials
- Create assessments and assessment processes
- Own the planning, implementation, and delivery of training programs
- Manage and maintain e-learning tools and platforms
- Deliver coaching and feedback sessions
- Collaborate with operational teams
- Ensure training outcomes are recorded on the appropriate systems
- Communicate with stakeholders
- Support the wider Learning and Development team
Requirements:
- English at C1 level
- Minimum of 3 years' experience in training, design, delivery, and evaluation within a high-volume operational environment
- Ability to identify performance improvement opportunities to coach and develop staff
- Experience of training requirements in a regulated financial services environment
- Ability to prioritize workload dependent on the changing requirements of the business
- Excellent organization skills and attention to detail
- Excellent customer service, communication, and interpersonal skills
- Self-motivated with the ability to motivate others
- Strong Client and Stakeholder management
What's in it for you:
- Employee Assistance Program for employees and their families (psychological support)
- An extra day off for voluntary activities close to your heart
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Opportunity to become one of the Internal Trainers
- A multinational environment with strong ties to UK business culture
- LuxMed medical healthcare and Generali group insurance
- Multisport Plus / Classic or MultiKafeteria benefit systems
- A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)
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