Incident Management Specialist

9 godzin temu


Warszawa, Mazovia, Polska Emerge Soft Sp. z o.o. Pełny etat
Job Description:
As a Service Restoration Manager, you will be responsible for overseeing and managing the response to IT incidents within our organization. Your goal is to ensure that any disruption to business operations is minimized, and services are restored in a timely manner.

Key Responsibilities:
  • Lead the incident management process for all critical IT and business service disruptions.
  • Act as the primary point of contact during major incidents, coordinating with IT support, operations, and business stakeholders.
  • Ensure incidents are resolved within agreed Service Level Agreements (SLAs) and minimize downtime or business impact.

Requirements:
A Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). 3-5 years of experience in incident management, IT service management (ITSM), or IT operations. Strong knowledge of ITIL or other incident management frameworks. Experience with incident management tools and ticketing systems (JIRA). Excellent communication and interpersonal skills, with the ability to manage multiple stakeholders. Strong problem-solving skills and the ability to remain calm under pressure. Ability to prioritize tasks and handle multiple incidents simultaneously.

  • Warszawa, Mazovia, Polska ITDS Pełny etat

    **About the Role**As an Incident/Problem Manager at ITDS, you will be responsible for ensuring the smooth operation of our client's IT infrastructure.You will work with a leading insurance company to manage and resolve incidents and problems, optimizing the incident/problem management process.


  • Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etat

    Job Description:We are seeking a highly skilled Order Management Specialist to join our team in Warsaw. In this role, you will act as the operational right-hand person to the assigned supervisor, assisting with resource planning, operational assignments, and taking responsibility for specific activities delegated by the supervisor. You will ensure timely and...


  • Warszawa, Mazovia, Polska AVENGA Pełny etat

    About UsAt Avenga, we strive to deliver innovative solutions that transform lives. We're looking for a highly skilled Change Management Specialist to join our team and help us navigate complex changes. In this role, you'll work closely with our business stakeholders to develop effective communication strategies, ensure seamless project execution, and drive...


  • Warszawa, Mazovia, Polska emagine Sp. Z o.o. Pełny etat

    Job SummaryWe are seeking an experienced Cloud Infrastructure Specialist to join our team at emagine Sp. Z o.o. The ideal candidate will have expertise in Docker, Kubernetes, Jenkins, Git, LDAP, Kerberos, Cryptography, Splunk, Prometheus, InfluxDB, Microservice architecture, Grafana, JVM, Kafka, PostgreSQL, Oracle.ResponsibilitiesThis role will involve...


  • Warszawa, Mazovia, Polska Raiffeisen Bank International AG Pełny etat

    OverviewThe role is part of the Raiffeisen Bank International AG team, focusing on the development and maintenance of payment systems.Skill RequirementsTo excel in this position, candidates should have experience with Oracle PL/SQL, TCP networking, Linux, bash scripting, and cryptography. Proficiency in ISO8583 protocol and knowledge of card payment...


  • Warszawa, Mazovia, Polska Allegro Pełny etat

    About the Role:We are seeking an experienced Staff Cost Management Specialist to monitor and analyze headcount trends, including workforce planning, Actuals vs Forecast vs Budget. The ideal candidate will collaborate with HR Business Partners and Finance Team to ensure alignment of headcount planning with business goals.The selected professional will be...


  • Warszawa, Mazovia, Polska Jobs for Humanity Pełny etat

    Job DescriptionOverviewFIS Global is committed to building an inclusive and just employment ecosystem. We support individuals coming from all walks of life.ResponsibilitiesWe are seeking a skilled Senior Release Management Specialist to join our team. The successful candidate will be responsible for defining Technical Release Management processes,...


  • Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etat

    Job DescriptionAs a Category Management Specialist, you will play a key role in managing the supply base for a specific category of direct material. Your primary responsibility will be to ensure operational excellence throughout the program life, aligning with global strategies, quality, and financial objectives.Negotiate and implement complex supplier...

  • Help Desk Specialist

    9 godzin temu


    Warszawa, Mazovia, Polska Randstad Polska Sp. z o.o. Pełny etat

    Randstad Polska Sp. z o.o. is seeking a skilled Help Desk Specialist to join our team. As an IT Service Desk Analyst, you will be responsible for providing technical support to our clients and ensuring minimal disruption to their operations.Company OverviewWe are a dynamic company that values stability of employment and offers a range of benefits to our...


  • Warszawa, Mazovia, Polska Michael Page Pełny etat

    Company OverviewOur client is a leading global provider of IT infrastructure services. They are looking for a skilled Salesforce expert to join their team and work on cutting-edge projects.Job DescriptionWe are seeking a highly experienced Salesforce professional to provide 2nd and 3rd level support for Salesforce-related issues within the client's...


  • Warszawa, Mazovia, Polska HTH Recruitment Pełny etat

    Company OverviewThe medical devices and healthcare sector is a dynamic and impactful industry that drives innovation and supports people globally. At HTH Recruitment, we are seeking an HR Master Data Specialist with Dutch to join our team.This role offers the chance to work in a company that contributes to improving the quality of life for individuals around...


  • Warszawa, Mazovia, Polska Majorel Poland Pełny etat

    Job SummaryWe are seeking a highly organized and analytical Junior Card Dispute Specialist to join our team. The ideal candidate will be responsible for handling case investigations, customer communications, and collaborating with various internal teams.Key Accountabilities- Case handling and production tasks- Error correction and root cause investigation-...


  • Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etat

    Job Summary:Our client, an international organization in the media industry, is seeking a skilled Financial Controller to join their team. This is an exciting opportunity for a motivated professional to take on new challenges and contribute to the organization's success.Key Responsibilities:Preparation of financial reports and analysis of...


  • Warszawa, Mazovia, Polska Lan IT 24 GmbH Pełny etat

    At Lan IT 24 GmbH, we are seeking a highly skilled SCCM Administrator to join our team. This role will be responsible for the daily support of the SCCM environment, including resolving incident tickets, service requests, change tickets, and DR tests as required.The successful candidate will have experience with scripting using PowerShell or equivalent tools,...


  • Warszawa, Mazovia, Polska Dentons Pełny etat

    Dentons, the world's largest law firm, is seeking a highly skilled Information Security Automation Engineer to join its team. The ideal candidate will have expertise in designing and implementing automation solutions for key security functions, including vulnerability management, incident response, and compliance monitoring.Key ResponsibilitiesDesigning and...


  • Warszawa, Mazovia, Polska Antal Sp. z o.o. Pełny etat

    We are looking for an exceptional IT solutions specialist to join our team, focusing on financial management within the SAP environment.Key responsibilities will include:Participating in the execution of global IT strategy on a regional level, collaborating closely with the global IT product teams and representatives from the F&L community across European...


  • Warszawa, Mazovia, Polska Biogen Pełny etat

    Job DescriptionWe are seeking an experienced Senior HR Specialist to join our team in Warsaw, Poland. The ideal candidate will have a strong background in human resources, benefits, and payroll, with a focus on complex problem resolution and case management.The Senior HR Specialist will be responsible for managing regional program services, including...

  • Procurement Specialist

    8 godzin temu


    Warszawa, Mazovia, Polska Allegro Pełny etat

    Job OverviewWe are looking for an experienced Procurement Specialist to join our team at Allegro. As a Procurement Specialist, you will play a critical role in ensuring the quality and efficiency of our sourcing operations.Key Responsibilities:Manage vendor relationships to ensure seamless product deliveryEvaluate and optimize procurement processes to reduce...


  • Warszawa, Mazovia, Polska Randstad Pełny etat

    Company OverviewWe are a leading international bank seeking experienced professionals to join our team.Salary and BenefitsThis position offers attractive remuneration and a comprehensive benefits package, including a hybrid work model and opportunities for growth and development.Job DescriptionWe are looking for skilled Project Analysts to support our...


  • Warszawa, Mazovia, Polska Randstad Polska Sp. z o.o. Pełny etat

    We are seeking a skilled Technical Support Professional to join our team. As a Help Desk Specialist, you will be the primary point of contact for customers requiring technical assistance with hardware and software issues.Job DescriptionThe successful candidate will provide timely and effective technical support to ensure minimal disruption to our clients'...