Incident Management Specialist
9 godzin temu
As a Service Restoration Manager, you will be responsible for overseeing and managing the response to IT incidents within our organization. Your goal is to ensure that any disruption to business operations is minimized, and services are restored in a timely manner.
Key Responsibilities:
- Lead the incident management process for all critical IT and business service disruptions.
- Act as the primary point of contact during major incidents, coordinating with IT support, operations, and business stakeholders.
- Ensure incidents are resolved within agreed Service Level Agreements (SLAs) and minimize downtime or business impact.
Requirements:
A Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). 3-5 years of experience in incident management, IT service management (ITSM), or IT operations. Strong knowledge of ITIL or other incident management frameworks. Experience with incident management tools and ticketing systems (JIRA). Excellent communication and interpersonal skills, with the ability to manage multiple stakeholders. Strong problem-solving skills and the ability to remain calm under pressure. Ability to prioritize tasks and handle multiple incidents simultaneously.
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