Payment Dispute Resolution Specialist
9 godzin temu
We are seeking a highly organized and analytical Junior Card Dispute Specialist to join our team. The ideal candidate will be responsible for handling case investigations, customer communications, and collaborating with various internal teams.
Key Accountabilities
- Case handling and production tasks
- Error correction and root cause investigation
- Local language communication translation to English
- Customer communication and support via email and/or telephone
- Minimizing losses related to third-party fraud with payment cards
- Incident reporting and compliance maintenance
Requirements
The successful candidate will possess:
- Excellent language skills in German and English
- Experience in handling customer applications and administrative tasks
- Strong analytical and problem-solving skills
- Previous experience with payment products/card industry or services is an asset
- Relevant educational background, such as Financial, Commercial, or legal studies
- Good communication, cooperation, and networking skills
- Positive attitude and high work ethic
- Ability to organize and prioritize tasks effectively
- Proficient in IT (MS Office 365)
- Team player with an understanding that teamwork is essential for success
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
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