Conversational AI Engineer for Cutting-Edge Customer Service Platform
3 tygodni temu
Tidio is a fast-growing tech company created by experienced international talents. Our product is a top-rated, AI-driven customer service platform for small and medium businesses.
Our long-term goal is to create a frictionless customer experience for individual users and help entrepreneurs worldwide grow their businesses by supporting them with a top-notch, sales-increasing tool. We aspire to become the category-defining company of the AI era of customer success and are well-positioned to achieve it.
Job DescriptionWe are seeking a highly skilled Senior Machine Learning Engineer to join our small but mighty Machine Learning team. As a key member of this team, you will play a crucial role in building and refining industry-leading NLP models and algorithms that power our conversational AI platform.
You will work closely with our talented engineers and product leaders to ideate, build, and deploy state-of-the-art conversational AI products on a global level, reaching millions of consumers.
This is a unique opportunity to turn your passion for machine learning into world-class products that deliver real value to customers.
Responsibilities- Own and drive the full machine learning lifecycle from data preprocessing to model deployment, overcoming challenges in data pipelines, experimentation, and transitioning research into robust production-level systems.
- Design, build, and refine machine learning models, particularly in NLP, to improve our chatbot's conversational abilities and language understanding.
- Keep up-to-date with the latest research and techniques in deep learning and NLP.
- Optimize infrastructure for machine learning production systems.
- Monitor and analyze model performance in live environments and implement improvements.
- Collaborate with product managers and engineering teams to identify and implement ML solutions for product features.
- 4+ years of experience building NLP and deep learning models in industry settings.
- Expert knowledge in Python, PyTorch, and common ML frameworks.
- Strong software engineering skills and experience deploying models to production.
- Passion for self-development – following the latest trends and publications in the field of specialization on an ongoing basis.
- Team-player mindset.
- Fluent English communication skills.
- Salary up to PLN 33,000 under a B2B contract or an equivalent within the employment contract.
- Remote-first work with flexible hours.
- Possibility to use one of our offices in Poland or book a coworking space in your city.
- Great development opportunities – company-supported courses and conferences.
- 26 days off guaranteed in a year.
- Individual work tools—MacBook Pro, Dell screen, JBL headphones.
- Sport & wellness benefit or its financial equivalent.
- Private medical care or its financial equivalent.
- Mental well-being program – individual therapy sessions and resources for employees.
- Free access to one of the most popular e-book/audiobook services.
- Regular social events (company-wide offsites, team events).
- Screening call with a recruiter about the position and the team.
- Interview with Bartek Kowalczuk (Machine Learning Lead) and the team about experience.
- A recruitment assignment.
- Technical call with the Machine Learning Team (feedback on the task with additional questions).
- Offer and further discussions.
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