Customer Service Professional with German Language Skills

3 dni temu


Szczecin, West Pomerania, Polska Diebold Nixdorf Pełny etat

Job Title: Customer Service Specialist

We are seeking a highly skilled and motivated Customer Service Specialist to join our team at Diebold Nixdorf. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, ensuring their queries are resolved efficiently and effectively.

Key Responsibilities:

  • Provide user helpdesk services to inbound customer service requests for dedicated hardware and software
  • Guide customers according to solution trees and knowledge base to solve incidents and service requests
  • Communicate detailed information on performed activities to the next appropriate level specialists
  • Update call management systems accurately and efficiently with call details and resolution

Requirements:

  • Proficient command of German and English language (at least B2 level), Polish language is an additional asset
  • PC literacy, especially Microsoft Office package usage
  • Willingness to work in shifts
  • Knowledge of customer service principles and best practices

What We Offer:

  • Certified trainings - technical and soft skill training to enhance personal value and capabilities
  • Development opportunities - career growth vertically or horizontally through technical or process-oriented roles
  • Multicultural team environment - opportunity to explore different cultures and thinking
  • Possibility to use foreign languages - daily communication in foreign languages enhances communication competencies
  • Teamworking and supportive atmosphere - senior colleagues share knowhow, juniors provide added value
  • Life insurance (Allianz)
  • Private medical care (Allianz)
  • Sport card (Multisport) - enjoy wide range of sport activities
  • 26 days of holiday for all employees - appreciate loyalty and recharge time
  • Flexibility in work - hybrid work or on-site participation
  • Employee referral programme - bonus for recommending suitable profiles

Estimated Salary: 40,000 - 55,000 EUR per year, depending on location and experience. This salary estimate takes into account industry standards, cost of living, and qualifications required for the role. Please note that this is a general estimate and actual salaries may vary based on individual circumstances.



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