Customer Service Expert with German Language
10 godzin temu
About the Role
We are seeking a Customer Service Expert with excellent communication skills to join our team. This is a fantastic opportunity for someone who wants to develop their career in customer service and work with a leading company.
Key Responsibilities
- Provide top-notch support to customers through various channels, including phone, email, and chat.
- Guide customers to resolve issues efficiently and effectively using our knowledge base and solution trees.
- Document all interactions and updates in our call management system.
Requirements
- Proficient command of German and English languages (at least B2 level), Polish language is an additional asset.
- PC literacy, especially Microsoft Office package proficiency.
- Flexibility to work in shifts.
- Awareness of customer service principles and best practices.
What We Offer
- Certified trainings to enhance technical and soft skills.
- Development opportunities to grow vertically or horizontally within the company.
- Multicultural team environment to explore different cultures and thinking.
- Possibility to use foreign languages daily.
- Teamworking and supportive atmosphere.
- Lifetime insurance (Allianz).
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