Customer Service Expert with German Language

10 godzin temu


Szczecin, West Pomerania, Polska Diebold Nixdorf Pełny etat

About the Role

We are seeking a Customer Service Expert with excellent communication skills to join our team. This is a fantastic opportunity for someone who wants to develop their career in customer service and work with a leading company.

Key Responsibilities

  • Provide top-notch support to customers through various channels, including phone, email, and chat.
  • Guide customers to resolve issues efficiently and effectively using our knowledge base and solution trees.
  • Document all interactions and updates in our call management system.

Requirements

  • Proficient command of German and English languages (at least B2 level), Polish language is an additional asset.
  • PC literacy, especially Microsoft Office package proficiency.
  • Flexibility to work in shifts.
  • Awareness of customer service principles and best practices.

What We Offer

  • Certified trainings to enhance technical and soft skills.
  • Development opportunities to grow vertically or horizontally within the company.
  • Multicultural team environment to explore different cultures and thinking.
  • Possibility to use foreign languages daily.
  • Teamworking and supportive atmosphere.
  • Lifetime insurance (Allianz).


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