Highly Skilled IT Support Specialist with German
3 dni temu
Job Description
We are seeking a highly skilled IT support specialist to join our team. As a key member of our service desk, you will be responsible for providing technical support to address complex and difficult service issues.
Key Responsibilities:
- Receive and analyze incident / service requests from call acceptance and/or level 1 agents and from atomized incidents
- Provide technical support to address more complex / difficult service issues
- Perform technical analysis of specific incidents and service requests, including check of ticket history
- Leverage the corporate knowledge base, log files and journal data to analyze failures and guide customers through incident resolution steps, including through remote access of the customer environment
- When remote resolution is unsuccessful, provide information, including spare part recommendations, to assist field service technicians with onsite service provision
- Gather recurring / systemic failure information and develop reports for management
- Provide hardware and software training and advice for less experienced team members
Requirements:
- Proficient command of German (at min. C1 level)
- English language skills at min. B2 level
- Strong IT, networking/server, Firewalls and virtual machines related background
- Knowledge of customer service principles and best practices
- PC literacy, especially usage of Microsoft Office package
- Willingness to work in shifts
What We Offer:
- Certified trainings - technical training as well as soft skill training help you to build your personal value and capabilities
- Various options of development- your career path can grow vertically and horizontally
- Being part of a multicultural team- opportunity to explore different cultures and thinking might help you to bring new ideas and be more understanding/open-minded in your life
- Possibility to use foreign languages- we speak in foreign languages on daily basis so we are continuously developing our communication competencies
- Teamworking and supportive atmosphere in our teams- our senior colleagues are happy to share their knowhow, also our juniors are willing to provide their added value for the team
- Life insurance (Allianz)
- Private medical care (Allianz)
- Sport card (Multisport) - you can enjoy wide range of sport activities on daily basis
- 26 days of holiday for all employees- we appreciate loyalty of our long-term employees but we also believe everybody deserves time to recharge no matter how long you've been with us
- Employee referral programme- bonus for recommending suitable profile
Based on industry standards, the estimated salary for this position is around $60,000-$80,000 per year, depending on location and experience.
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