Customer Service Representative with German Language Skills

3 dni temu


Szczecin, West Pomerania, Polska Diebold Nixdorf Pełny etat
About Us

Diebold Nixdorf is a leading technology company that provides innovative solutions for various industries. We are committed to delivering exceptional customer service and experience.

Job Description

We are seeking a Customer Service Representative with proficient German language skills to join our team. As a key member of our customer support team, you will be responsible for providing excellent user helpdesk services to inbound customer requests. Your responsibilities will include guiding customers through solution trees and knowledge bases to resolve incidents and service requests, providing detailed information on performed activities to the next level specialists, and updating call management systems accurately and efficiently.

Requirements
  • Bilingual proficiency in German and English languages (at least B2 level)
  • Proficiency in Microsoft Office package
  • Willingness to work in shifts
  • Knowledge of customer service principles and best practices (an asset)
What We Offer

We provide a dynamic work environment that fosters growth and development. Our benefits include:

  • Certified trainings - technical training as well as soft skill training to build your personal value and capabilities
  • Various options for career development - vertically until Senior 2nd Level Agent or horizontally through technical roles or process-oriented roles
  • Multicultural team environment - opportunity to explore different cultures and thinking
  • Possibility to use foreign languages daily
  • Teamworking and supportive atmosphere in our teams
  • Life insurance (Allianz)
  • Private medical care (Allianz)
  • Sport card (Multisport)
  • 26 days of holiday for all employees
  • Flexibility in work - possibility of hybrid work or on-site participation
  • Employee referral programme - bonus for recommending suitable profiles
Salary Estimate

The estimated salary for this position is €40,000 - €60,000 per year, depending on qualifications and experience.



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