Healthcare Sector Customer Support Specialist

1 tydzień temu


Szczecin, West Pomerania, Polska Cross Border Talents Pełny etat

About the Role:

We are seeking a skilled Customer Support Specialist to join our team in the healthcare sector. The ideal candidate will have a background in healthcare and be fluent in Portuguese and Spanish.

In this role, you will provide expert customer support and consultation on healthcare products and services via phone, email, and chat. Your ability to communicate effectively in Portuguese and Spanish is crucial, as you will serve a diverse client base across these language regions.

Key Responsibilities:

  • Provide expert customer support and consultation on healthcare products and services.
  • Respond to customer queries related to pharmaceutical products and treatments, offering clear, reliable, and professional guidance.
  • Engage in proactive problem-solving, assisting clients with their health-related issues and ensuring their satisfaction with the solutions provided.
  • Foster and maintain strong, trusting relationships with clients by delivering exceptional service and personalized care.
  • Collaborate with healthcare professionals and internal teams to ensure smooth and effective service delivery.

Working Conditions:

  • Full-Time Schedule: Monday to Friday, 8:00 AM - 7:00 PM.
  • Every second Saturday is a working day.

Compensation and Benefits:

  • Base Salary: 8500 PLN gross per month
  • Additional Perks:
    • A dynamic and international work environment that values diversity and professional growth.
    • Private healthcare provided by Luxmed Group, covering a wide range of medical services.
    • Access to a Group Insurance Program and sports/leisure benefits.
    • Participation in MyBenefit cafeteria, offering vouchers for shopping, meals, entertainment, and Multisport Card.
    • Social events, team-building activities, and celebrations to foster a collaborative and enjoyable workplace culture.

Qualifications Required:

  • Educational Background: Bachelors or Masters degree in Pharmacy, Dermatology, Chemistry, Biology, Biotechnology, or other related fields.
  • Proven experience in a customer service or advisory role, ideally within the healthcare or pharmaceutical industry.
  • Proficient in Portuguese and Spanish (C2 level), with strong English skills (B2 level).
  • Strong organizational, time-management, and multitasking skills.
  • A passion for healthcare and a desire to stay updated with medical advancements and practices.

Relocation Support: For candidates relocating to Poland, we provide flight ticket costs and cover the Real Estate Agency fees. (Please note that accommodation is not provided.)



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