Healthcare Customer Service Specialist
2 tygodni temu
About the Role:
We are seeking a skilled Customer Service Advisor to join our team in the healthcare sector, where you will utilize your expertise to support clients across pharmaceutical and dermatological services.
Key Responsibilities:
- Provide expert customer support and consultation on healthcare products and services via phone, email, and chat, using your Portuguese and Spanish language skills.
- Respond to customer queries related to pharmaceutical products and treatments, offering clear, reliable, and professional guidance.
- Engage in proactive problem-solving, assisting clients with their health-related issues and ensuring their satisfaction with the solutions provided.
- Foster and maintain strong, trusting relationships with clients by delivering exceptional service and personalized care.
- Collaborate with healthcare professionals and internal teams to ensure smooth and effective service delivery.
Working Conditions:
- Full-Time Schedule: Monday to Friday, 8:00 AM 7:00 PM.
- Every second Saturday is a working day.
Compensation and Benefits:
- Base Salary: 8500 PLN gross per month
- Additional Perks:
- Two-week immersive training program, followed by hands-on learning with continuous support from a Training Buddy.
- A dynamic and international work environment that values diversity and professional growth.
- Private healthcare provided by Luxmed Group, covering a wide range of medical services.
- Access to a Group Insurance Program and sports/leisure benefits.
- Participation in MyBenefit cafeteria, offering vouchers for shopping, meals, entertainment, and Multisport Card.
- Social events, team-building activities, and celebrations to foster a collaborative and enjoyable workplace culture.
Qualifications Required:
- Educational Background: Bachelors or Masters degree in Pharmacy, Dermatology, Chemistry, Biology, Biotechnology, or other related fields.
- Proven experience in a customer service or advisory role, ideally within the healthcare or pharmaceutical industry.
- Proficient in Portuguese and Spanish (C2 level), with strong English skills (B2 level).
- Strong organizational, time-management, and multitasking skills.
- A passion for healthcare and a desire to stay updated with medical advancements and practices.
Contract and Employment Terms:
- Initial 3-month probation period under a full employment contract.
- Following the probation period, contract extensions are offered for 1 year, 18 months, or on a permanent basis, depending on performance and team leader recommendation.
Relocation Support:
For candidates relocating to Poland, we provide flight ticket costs and cover the Real Estate Agency fees. (Please note that accommodation is not provided.)
Selection Process:
- Candidates profiles are reviewed by the clients recruitment team.
- If the candidate is not already in the clients database, the profile will be evaluated, and if suitable, the candidate will be invited for an interview.
Required Documents for Eligibility:
- EU citizens can apply directly.
- For non-EU citizens, documents such as a valid passport, student visa, Temporary Residence Card (TRC), and proof of active student status or recent graduation in Poland are necessary.
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