Healthcare Sector Customer Support Specialist

7 dni temu

Szczecin, West Pomerania, Polska Cross Border Talents Pełny etat
Career Opportunity: Customer Service Advisor in Healthcare

We are looking for a skilled Customer Service Advisor to join our team in the healthcare sector, where you will utilize your expertise to support clients across pharmaceutical and dermatological services.

About the Role:

As a Customer Service Advisor, you will be the first point of contact for customers, offering them precise advice, addressing their health-related inquiries, and ensuring they receive optimal solutions tailored to their needs. Your ability to communicate effectively in Portuguese and Spanish is crucial, as you will serve a diverse client base across these language regions.

Responsibilities:

  • Provide expert customer support and consultation on healthcare products and services via phone, email, and chat, using your Portuguese and Spanish language skills.
  • Respond to customer queries related to pharmaceutical products and treatments, offering clear, reliable, and professional guidance.
  • Engage in proactive problem-solving, assisting clients with their health-related issues and ensuring their satisfaction with the solutions provided.
  • Foster and maintain strong, trusting relationships with clients by delivering exceptional service and personalized care.
  • Collaborate with healthcare professionals and internal teams to ensure smooth and effective service delivery.

Working Conditions:

  • Full-Time Schedule: Monday to Friday, 8:00 AM - 7:00 PM.
  • Every second Saturday is a working day.

Compensation and Benefits:

  • Base Salary: 8500 PLN gross per month
  • Additional Perks:
    • Two-week immersive training program, followed by hands-on learning with continuous support from a Training Buddy.
    • A dynamic and international work environment that values diversity and professional growth.
    • Private healthcare provided by Luxmed Group, covering a wide range of medical services.
    • Access to a Group Insurance Program and sports/leisure benefits.
    • Participation in MyBenefit cafeteria, offering vouchers for shopping, meals, entertainment, and Multisport Card.
    • Social events, team-building activities, and celebrations to foster a collaborative and enjoyable workplace culture.

Qualifications:

  • Educational Background: Bachelors or Masters degree in Pharmacy, Dermatology, Chemistry, Biology, Biotechnology, or other related fields.
  • Proven experience in a customer service or advisory role, ideally within the healthcare or pharmaceutical industry.
  • Proficient in Portuguese and Spanish (C2 level), with strong English skills (B2 level).
  • Strong organizational, time-management, and multitasking skills.
  • A passion for healthcare and a desire to stay updated with medical advancements and practices.

Contract and Employment Terms:

  • Initial 3-month probation period under a full employment contract.
  • Following the probation period, contract extensions are offered for 1 year, 18 months, or on a permanent basis, depending on performance and team leader recommendation.

Relocation Support:

We provide flight ticket costs and cover the Real Estate Agency fees for candidates relocating to Poland. Accommodation is not provided.

Selection Process:

  • Candidates' profiles are reviewed by the clients' recruitment team.
  • If the candidate is not already in the clients' database, the profile will be evaluated, and if suitable, the candidate will be invited for an interview.

Required Documents:

  • EU citizens can apply directly.
  • For non-EU citizens, documents such as a valid passport, student visa, Temporary Residence Card (TRC), and proof of active student status or recent graduation in Poland are necessary.

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