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Customer Service Specialist

1 tydzień temu


Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat
Job Description

We are seeking a highly skilled Senior Analyst - Customer Issue Resolution to join our team at 3M in Wrocław, Poland.

In this role, you will be responsible for end-to-end CIR management, including customer management and issue management related to billing, collections, and complaints.

You will work independently and proactively, with general support and prioritization defined with the manager/supervisor. You will also demonstrate a proactive, ownership mindset to managing your customers to achieve team goals.

To succeed in this role, you must have a minimum of 2 combined years of customer service, finance, supply chain, or sales experience. Advanced English B2+, advanced Dutch and/or French B2+, and experience with customer service processes and systems – SAP and Salesforce are also required.