Customer Service Efficiency Expert

5 dni temu


Warszawa, Mazovia, Polska ZF Friedrichshafen AG Pełny etat
Job Description

This position involves developing and implementing global routing procedures to deliver exceptional service to customers.

Responsibilities:
  • Creating and optimizing routing processes to enhance efficiency.
  • Maintaining consistency in routing procedures across teams.
  • Analyzing key metrics to measure performance.
  • Training regional user groups on the ticketing tool.
Requirements:
  • Bachelor's or Master's degree in a relevant field.
  • Strong analytical and problem-solving skills.
  • Excellent communication and training abilities.
  • Experience with CRM and related applications.

The ideal candidate will have a passion for process improvement and a solid understanding of Automotive products.



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