Customer Service Administrator
6 dni temu
Our Team
TN Poland is a leading organization in the industry, dedicated to providing exceptional services to our clients.
About the RoleWe are seeking a highly skilled Customer Service Administrator to join our team. The successful candidate will be responsible for providing top-notch support to our clients, ensuring their needs are met with professionalism and efficiency.
Key Responsibilities:
- Provide excellent customer service through phone, email, and other communication channels.
- Administer service contracts, ensuring timely renewals and maintenance.
- Maintain accurate customer information and device databases in CRM systems.
- Collaborate with business partners to deliver high-quality services.
- Meet agreed-upon KPIs for service quality and efficiency.
Requirements:
- Fluent English language skills (B2 or C1 level).
- Previous experience in a similar role or related field.
- Quick perception and attention to detail.
- Familiarity with SAP or other CRM systems is an asset.
- Knowledge of other European languages is also beneficial.
What We Offer:
- A contract of employment with opportunities for long-term growth.
- Annual bonus and festive benefits.
- Hybrid work model with 3 days per week from home.
- Medical care with basic dental package.
- Possibility to extend medical care to family members.
- Life insurance with option to include family members.
- Medicover Sport card.
- Language courses and employee referral program.
- Support for charity and CSR actions, and training opportunities.
- Discounts for meals and cosmetics at Poleczki & Platan Business Park.
- A diverse and inclusive workplace.
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