Warehouse Management and CS&L Platform Deployment Specialist

2 tygodni temu


Kraków, Lesser Poland Genpact Pełny etat
Job Description

Genpact, a global professional services and solutions firm, invites applications for the role of Warehouse Management, CS&L Platform Deployment Specialist - Assistant Manager.

About the Role:

As a key member of our team, you will be responsible for ensuring the deployment of the Global Business Platform. This involves performing As Is analysis, collecting required information, and facilitating impact analysis execution and resolution. You will also provide expert knowledge of the subject area and the project methodology, writing and reviewing SOPs, and supporting the development of UAT scenarios and test scripts.

Responsibilities:

  • Ensure the deployment of the Global Business Platform.
  • Assist in performing As Is analysis during Solution Identification phase.
  • Collects required information for the Change Impact analysis and facilitates impact analysis execution and resolution.
  • Provides expert knowledge of the subject area and the project methodology.
  • Writes and reviews level 5 Standard Operation Procedures (SOPs).
  • Support development of User Acceptance Test (UAT) scenarios and test scripts.
  • Support and co-ordinate User Access Testing (UAT).
  • Develops and coordinates communication materials related to New Ways of Working.
  • Identifies training needs and conducts trainings for end users.
  • Provides inputs for Toll Gate decks (milestones).
  • Logs risks and issues that appear during configuration, training or other activities and follows through on resolution of those issues.
  • Performs analysis during Ramp-up phase and proposes corrective actions.
  • Identifies improvement opportunities and integrate best practices for future resolution.
  • Captures lessons learned and best practices from each implementation and integrates them into future impact resolution/improvement roadmaps.
  • Ensures adequate hand over to Business as Usual (BAU) after Stabilization phase.

Requirements:

  • Functional skills: Process (end-to-end) oriented thinking, planning and organization skills, analytical and conceptual thinking.
  • Stakeholder management skills: managing different stakeholder groups across Functions and Operating Companies with communication skills.
  • Training and Change management skills: conducting trainings, developing training materials and supporting change to new ways of working.
  • Process improvement skills: problem solving and analytical skills for identifying and contributing to process improvements.

Preferred Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, Logistics, Supply Chain Management, or a related field.
  • Relevant experience in Customer Service and Logistics (CS&L).
  • Relevant experience in warehouse operations, inventory management, and distribution processes.
  • Experience with any CS&L software platforms, specifically warehouse management system (WMS).
  • Familiarity with cloud computing platforms (e.g., AWS, Azure) and deployment methodologies.

What We Offer:

We offer a stable job with an attractive salary, a multicultural and diverse work environment, professional training and career development opportunities, and various benefits such as insurance, a lunch pass card, and additional vacation days.



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