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Senior Client Relationship Manager
1 tydzień temu
At NielsenIQ, we are seeking a Senior Client Relationship Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional service to our clients and building strong relationships with internal stakeholders.
Key Responsibilities:- Serve as the primary operational contact for clients, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues.
- Effectively communicate with clients, coordinating calls and meetings as needed, in collaboration with the Customer Success and Sales Teams to ensure clear and accurate exchange of information.
- Collect client requirements, translate them into actionable internal work orders, set project timelines, and monitor progress through to successful delivery.
- Partner with various internal operations teams to troubleshoot and resolve client inquiries efficiently, ensuring a smooth and effective workflow.
What We Offer:
- Convenient Schedule - We operate in a hybrid work system, with two days a week in the office and the remaining days from home.
- International Team - You'll be working with a diverse, international team, interacting daily with colleagues and stakeholders from different countries.
- Skill Development - This role provides an exciting opportunity to develop expertise by working closely with diverse clients.
