Technical Solutions Engineer

3 dni temu


Kraków, Lesser Poland Arista Networks Pełny etat

Arista Networks is seeking a skilled Technical Solutions Engineer to join our team. As a Technical Solutions Engineer, you will play a key role in driving customer success through passion and teamwork. Our team is comprised of top-notch engineers who act as customer champions, working closely with members of software/hardware engineering, product management, customer engineering, and sales teams.

The ideal candidate will have a strong background in networking and a passion for solving complex customer problems. You will be responsible for responding to customer product inquiries, resolving customer concerns, and documenting customer communication and technical issues. A strong analytical mind, excellent written and verbal communication skills, and a collaborative approach are essential for this role.

Key Responsibilities:

  • Respond to customer product inquiries and resolve customer concerns
  • Document customer communication and technical issues
  • Collaborate with cross-functional teams to drive customer success
  • Troubleshoot complex customer environments and balance communications needs
  • Stay up-to-date with new product releases and features

Requirements:

  • Minimum of 3+ years of hands-on experience in networking
  • Working knowledge of networking protocols and technologies
  • Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark
  • Strong comfort level with Linux and programming/scripting skills
  • Familiarity with cloud environments and automation

Education: Minimum education is a Bachelor's degree in a technical field (CS/EE preferred) or related, with industry certifications preferred. Prior TAC experience is a plus.



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